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Call Center Outsourcing Global Market to Reach $149.29 Billion by 2032, Growing at a CAGR of 7.1% | Telefónica S.A, Capgemini SE, Cognizant, Infosys BPM

09-25-2024 01:21 PM CET | IT, New Media & Software

Press release from: The Business research company

Call Center Outsourcing Global Market

Call Center Outsourcing Global Market

"The Business Research Company recently released a comprehensive report on the Global Call Center Outsourcing Market Size and Trends Analysis with Forecast 2024-2033. This latest market research report offers a wealth of valuable insights and data, including global market size, regional shares, and competitor market share. Additionally, it covers current trends, future opportunities, and essential data for success in the industry.

According to The Business Research Company's, the call center outsourcing market size has grown strongly in recent years. It will grow from Customise$106.11 billion in 2023 to $113.49 billion in 2024 at a compound annual growth rate (CAGR) of 7.0%. Customise The growth in the historic period can be attributed to focus on core competencies, scalability, 24/7 customer support, access to specialized skills.

The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to Customise$149.29 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%. Customise The growth in the forecast period can be attributed to multichannel customer support, focus on customer experience, data security and compliance, flexible work models, social responsibility and sustainability. Major trends in the forecast period include advanced technologies, technological advancements, emphasis on digital transformation, data security and compliance, focus on customer experience (cx).

Get The Complete Scope Of The Report @
https://www.thebusinessresearchcompany.com/report/call-center-outsourcing-global-market-report

Market Drivers and Trends:

The growing e-commerce industry is expected to propel the growth of the call center outsourcing market going forward. E-commerce (or electronic commerce) refers to buying and selling goods and services and sending money or data through an electronic network, most often the Internet. A call center outsourcing service provides e-commerce companies access to skilled and experienced agents trained in handling customer inquiries. It ensures that customers receive high-quality assistance and support. For instance, in September 2022, according to the International Trade Administration, a US-based department of commerce, consumer e-commerce made up 30% of the UK's overall retail sector (up from 20% in 2020), with an annual e-commerce revenue of more than $120 billion. Furthermore, in May 2021, according to the United Nations Conference on Trade and Development, a Switzerland-based intergovernmental organization, the rise in e-commerce increased online retail sales' share of total retail sales from 16% to 19% in 2020. Therefore, the growing e-commerce industry is driving the growth of the call center outsourcing market.

Major companies operating in the call center outsourcing market are increasing their focus on introducing AI-based real-time contact center solutions to maximize their profits in the market. AI-based contact center helps agents to analyze client wants and emotions before providing real-time coaching to help them decide the best course of action for customers. For instance, in October 2022, Qualtrics, a US-based software company, introduced Real-Time Agent Assist and Automated Call Summaries Solutions for call centers. These solutions use AI and machine learning to provide personalized coaching and suggestions to contact center agents during customer calls. The real-time agent assist solution helps agents improve their customer support skills by analyzing real-time conversations and offering improvement prompts. Automated call summaries generate summaries of each customer call, including sentiment, topics discussed, and action items. This information can be used to enhance agent performance and track the contact center's overall performance. Automated Call Summaries easily link with a company's CRM system to provide a complete customer experience history and a single source of truth for all customer records.

Key Benefits for Stakeholders:

• Comprehensive Market Insights: Stakeholders gain access to detailed market statistics, trends, and analyses that help them understand the current and future landscape of their industry.
• Informed Decision-Making: The reports provide crucial data that support strategic decisions, reducing risks and enhancing business planning.
• Competitive Advantage: With in-depth competitor analysis and market share information, stakeholders can identify opportunities to outperform their competition.
• Tailored Solutions: The Business Research Company offers customized reports that address specific needs, ensuring stakeholders receive relevant and actionable insights.
• Global Perspective: The reports cover various regions and markets, providing a broad view that helps stakeholders expand and operate successfully on a global scale.

Ready to Dive into Something Exciting? Get Your Free Exclusive Sample of Our Research Report @
https://www.thebusinessresearchcompany.com/sample_request?id=13226&type=smp

Major Key Players of the Market:

Telefónica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc, Hinduja Global Solutions, IBEX Global Solutions plc, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.Customise

Call Center Outsourcing Market 2024 Key Insights:

• The call center outsourcing market is expected to grow to $149.29 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%.
• CustomiseE-Commerce Fuels Expansion Of Call Center Outsourcing MarketCustomise
• CustomiseIncreasing Focus On Introducing Ai-Based Real-Time Contact Center Solutions To Maximize Their ProfitsCustomise
• CustomiseNorth AmericaCustomise was the largest region in the call center outsourcing market in 2023

We Offer Customized Report, Click @
https://www.thebusinessresearchcompany.com/Customise?id=13226&type=smp"

Contact Us:
The Business Research Company
Europe: +44 207 1930 708
Asia: +91 88972 63534
Americas: +1 315 623 0293
Email: info@tbrc.info

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Learn More About The Business Research Company
The Business Research Company (www.thebusinessresearchcompany.com) is a leading market intelligence firm renowned for its expertise in company, market, and consumer research. With a global presence, TBRC's consultants specialize in diverse industries such as manufacturing, healthcare, financial services, chemicals, and technology, providing unparalleled insights and strategic guidance to clients worldwide.

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