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Insurance Chatbot Market 2024 Report By Key Companies, Regional Analysis And Forecast 2033
Insurance Chatbot Market
As per the report, the insurance chatbot market size has grown exponentially in recent years. It will grow from $0.61 billion in 2023 to $0.77 billion in 2024 at a compound annual growth rate (CAGR) of 26.3%. The insurance chatbot market size is expected to see exponential growth in the next few years. It will grow to $1.94 billion in 2028 at a compound annual growth rate (CAGR) of 26.0%.
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Increasing Demand For Automated Services Fuels Growth In The Insurance Chatbot Market
The rising demand for automated services is expected to propel the growth of the insurance chatbot market going forward. Automated services refer to processes, tasks, or systems that operate and perform functions with minimal human intervention, relying on automation technologies, algorithms, and artificial intelligence to execute predefined actions or workflows. Insurance chatbots are virtual assistants powered by artificial intelligence (AI) that can automate various tasks and services for insurance companies and their customers. Automation allows insurance chatbots to handle routine tasks, provide real-time support, and contribute to a more seamless and responsive customer experience. For instance, in May 2023, according to Formstack, a US-based software company, around 76% of organizations employ automation to optimize their daily workflows, 58% utilize automation for data and reporting to facilitate planning, and 36% integrate automation to ensure compliance with regulations. Therefore, the rising demand for automated services is driving the growth of the insurance chatbot market.
Customer Service Chatbots Transforming The Insurance Chatbot Market
Major companies operating in the insurance chatbot market are developing new products, such as chatbots for customer service, to gain a competitive edge in the market. Customer service refers to the range of activities and support a business or organization provides to assist and satisfy customers before, during, and after purchasing a product or service. For instance, in June 2023, INZMO, a Germany-based financial services company, launched NIMO, a ChatGPT-powered chatbot, to bolster customer service on its consumer website. NIMO, short for Neo-Insurance Multitasking Opal, leverages OpenAI's ChatGPT technology to offer 24/7 personalized assistance to INZMO customers. The chatbot aims to streamline customer interactions, providing instant support on queries related to insurance policies, claims procedures, coverage options, pricing structures, and more. INZMO plans to enhance NIMO's capabilities further, exploring features such as self-service functionality, sales guidance, personalized recommendations, and support in the claims and settlements process.
The insurance chatbot market covered in this report is segmented -
1) By Type: Customer Service Chatbots, Sales Chatbots, Claims Processing Chatbots, Underwriting Chatbots, Other Types
2) By User Interface: Text-based Interface, Voice-based Interface
3) By Platform: Web-based, Mobile-based
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Major companies operating in the insurance chatbot market report are Amazon.com Inc., International Business Machines Corporation, Allstate Corporation, Oracle Corporation, Geico, Nuance Communications, Verint Systems Inc., Userlike, Shift Technologies, LivePerson Inc., Lemonade , Yellow.ai, Boostlingo, Conversica, Ada Support Inc., ShareChat, Snapsheet, Insurify, Lexalytics Inc., Spixii, Chatfuel, Livegenic, Violet, Alphachat.ai, Sense360, Botsify, ManyChat, Engati, Inbenta Technologies Inc., SANA Benefits
Contents of the report:
1. Executive Summary
2. Insurance Chatbot Market Report Structure
3. Insurance Chatbot Market Trends And Strategies
4. Insurance Chatbot Market - Macro Economic Scenario
5. Insurance Chatbot Market Size And Growth
…..
27. Insurance Chatbot Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
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