Helpdesk Automation Market Report 2024: Trends, Growth And Profit Analysis, Forecast By 2033

The new report published by The Business Research Company, titled ""Helpdesk Automation Global Market Report 2024 - Market Size, Trends, And Global Forecast 2024-2033"", delivers an in-depth analysis of the leading size and forecasts, investment opportunities, winning strategies, market drivers and trends, competitive landscape, and evolving market trends.

As per the report, the helpdesk automation market size has grown exponentially in recent years. It will grow from $4.65 billion in 2023 to $6.14 billion in 2024 at a compound annual growth rate (CAGR) of 31.9%. The helpdesk automation market size is expected to see exponential growth in the next few years. It will grow to $18.85 billion in 2028 at a compound annual growth rate (CAGR) of 32.4%.

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Impact Of Increasing Workflow Automation On Helpdesk Automation Market
The increasing workflow automation is expected to propel the growth of the helpdesk automation market going forward. Workflow automation refers to the use of technology to automate manual, repetitive tasks and streamline business processes. The increasing workflow automation is due to the need to improve efficiency, reduce costs, enhance productivity, and ensure compliance. Helpdesk automation helps streamline workflow automation by integrating ticketing systems, automating ticket routing, providing self-service options, utilizing chatbots, and offering data analysis for process optimization. For instance, in January 2022, according to a study conducted by the Department for Digital, Culture, Media & Sport (DCMS) there is a projected substantial rise in AI technology adoption from 15.1% in 2020 to 22.7% in 2025, with an added 267,000 businesses integrating AI into their processes. Additionally, it's anticipated that around 34.8% of businesses will have embraced AI by 2050, totaling approximately 1.3 million companies utilizing this technology. Therefore, increasing workflow automation is driving the growth of the helpdesk automation market.

Advanced Technologies In The Helpdesk Automation Market
Major companies operating in the helpdesk automation market are developing advanced technologies such as artificial intelligence (AI) to increase their profitability in this market. Artificial intelligence refers to machines simulating human intelligence processes, allowing them to execute tasks such as learning, reasoning, and decision-making. For instance, in August 2023, Kognitos, a US-based software company, launched a generative AI automation platform. The generative AI automation platform allows business users to execute various tasks related to planning, verifying, running, and maintaining business process automation using natural language. The key features include Self Service for All, which enables users to create automation without prior training, and Human Language Interpreter 2.0, which interprets human language business processes as code and integrates with productivity tools, enterprise resource planning (ERP), customer relationship management (CRM), and databases.

The helpdesk automation market covered in this report is segmented -

1) By Type: Web Help Desk, On-Premise Help Desk, Enterprise Help Desk, Open Source Help Desk
2) By Solution: Ticket Sortation, Ticket Scheduling, Alert Management
3) By Organization Size: Large Enterprises, Small And Medium Enterprises
4) By Vertical: Information Technology and Telecom, Banking Financial Services And Insurance (BFSI), Government, Education, Healthcare, Manufacturing, Automotive, Retail, Other Verticals

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Major companies operating in the helpdesk automation market are NTRglobal S.L., Broadcom Inc., Salesforce Inc., ServiceNow Inc., Atlassian Pty Ltd., BMC Software Inc., Zendesk Inc., SolarWinds Worldwide LLC, TeamViewer AG, Ivanti Inc., Freshworks Inc., ConnectWise LLC, Kaseya Limited, Sunrise Software Limited, Spiceworks LLC, Resolve Systems LLC, IFS Capital Limited, Kayako Ltd., SunView Software Inc., NetIQ Corporation, Groove Networks LLC, Vision Helpdesk, HappyFox Inc., Tenfold, Deskero Srl

Contents of the report:
1. Executive Summary
2. Helpdesk Automation Market Report Structure
3. Helpdesk Automation Market Trends And Strategies
4. Helpdesk Automation Market - Macro Economic Scenario
5. Helpdesk Automation Market Size And Growth
…..
27. Helpdesk Automation Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix

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