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Feedback And Reviews Management Software Market 2024 Report By Key Companies, Regional Analysis And Forecast 2033
Feedback And Reviews Management Software Market
As per the report, the feedback and reviews management software market size has grown rapidly in recent years. It will grow from $12.25 billion in 2023 to $14.32 billion in 2024 at a compound annual growth rate (CAGR) of 16.8%. The feedback and reviews management software market size is expected to see rapid growth in the next few years. It will grow to $26.90 billion in 2028 at a compound annual growth rate (CAGR) of 17.1%.
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The Synergy Between E-Commerce Expansion And Feedback Management Software
The expansion of the e-commerce industry is expected to propel the growth of the feedback and reviews management software market going forward. The e-commerce industry refers to the sector of the economy that focuses on conducting commercial transactions electronically, primarily over the Internet. The expansion of the e-commerce industry can be attributed to increasing Internet penetration, changing consumer preferences, and the globalization of markets. Feedback and review management software enhances online and e-commerce platforms by providing businesses with valuable insights into customer satisfaction, helping them improve products, services, and the overall user experience. For instance, in February 2024, according to the United States Census Bureau, a US-based government agency, total US e-commerce sales reached an estimated $1,118.7 billion in 2023. This marked a notable increase of 7.6% (±1.2%) compared to the figures recorded in 2022. Additionally, e-commerce sales in the US in 2023 accounted for 15.4% of total sales, up from 14.7% in 2022. Therefore, an expansion of the e-commerce industry is driving the growth of the feedback and reviews management software market.
Increasing Focus On Launching Innovative Online Review Management Platforms For IT Companies
Major companies operating in the feedback and reviews management software market are focusing on developing advanced technological solutions, such as online review management platforms, to drive their revenues in the market. An online review management platform is a software solution designed to help businesses monitor, manage, and respond to customer reviews and feedback posted across various online platforms and review websites. For instance, in May 2024, GINIX, a UK-based provider of online review management solutions, launched its innovative online review management platform specifically designed for IT companies. GINIX offers a comprehensive suite of technologies that allow IT organizations to actively manage their online reputations through effective monitoring, analysis, and interaction techniques. This cutting-edge software ensures that businesses respond quickly to new evaluations, increasing positive feedback while providing precise statistics to outperform competitors.
The feedback and reviews management software market covered in this report is segmented -
1) By Type: Customer, Employee, Client
2) By Deployment Mode: Cloud-Based, On-Premise
3) By Application: Large Enterprises, Small And Medium Sized Enterprises (SMEs)
4) By Industry Vertical: Banking, Financial Services, and Insurance (BFSI), Government And Public Sector, Retail And E-Commerce, Travel And Hospitality, Education, Healthcare And Life Sciences, IT And Telecom, Other Industry Vertical
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Major companies operating in the feedback and reviews management software market are Qualtrics International Inc., Yext Inc., Semrush Holdings Inc., Birdeye Inc., Trustpilot Group plc, Podium Corporation Inc. , Reputation.com Inc., eKomi Holding GmbH, TrustRadius Inc., ReviewTrackers Inc., Listen360 Inc., CustomerGauge B.V., BrightLocal Services Ltd., PeerSpot Technologies, Customer Thermometer Ltd., Loopon AB, NiceJob Inc., ReviewPush, Grade.us LLC, ReputationStacker, Capterra Inc., ResellerRatings.com, Review Inc., BlueJay Reviews, Rize Reviews
Contents of the report:
1. Executive Summary
2. Feedback And Reviews Management Software Market Report Structure
3. Feedback And Reviews Management Software Market Trends And Strategies
4. Feedback And Reviews Management Software Market - Macro Economic Scenario
5. Feedback And Reviews Management Software Market Size And Growth
…..
27. Feedback And Reviews Management Software Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
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