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DMG Consulting Releases Special Edition Report - The AI-Enabled Contact Center Guide

02-22-2024 08:59 AM CET | IT, New Media & Software

Press release from: DMG Consulting LLC

DMG Consulting Releases Special Edition Report - The AI-Enabled

Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services

What: Releases Special Edition Report
The AI-Enabled Contact Center Guide

When: Today, 7 February 2024

Where: Available at the DMG Consulting online store

Background:

DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released a special edition Report, The AI-Enabled Contact Center Guide. The Report provides an overview of the role and impact of artificial intelligence (AI) on the departments currently known as contact centers over the next 5 to 8 years. It presents the technology, systems, and applications that will be essential for managing these operating environments and explains how they will drive an outstanding CX and EX throughout the enterprise.

2024 will be the year of AI and automation for the CX world. AI is reinvigorating all contact center aspects by delivering technology that truly makes things easier for agents and customers. AI technologies, particularly generative AI, will help companies cost-effectively enhance many facets of both the CX and EX. The AI-Enabled Contact Center Guide is an essential resource for organizations that want to understand what it will take to successfully use AI-based systems and applications in their contact centers while limiting time, cost, and risk. The Report provides insightful and authoritative commentary and projections about the many factors driving AI adoption: overarching customer experience (CX) trends and challenges, the power of the cloud, self-service in the digital age, growth of digital channels, and changing enterprise dynamics.

"There has never been a more exciting yet confusing time for contact centers, due to the amazing AI-enabled technology already available and the emerging solutions and capabilities on their way to market," says Donna Fluss, President of DMG Consulting LLC. "Contact centers are at a pivotal point. They need to change to be able to deliver a consistently outstanding and cost-effective CX, and because of AI and automation, they have the tools to achieve these goals."

The AI-Enabled Contact Center Guide is designed to help contact center leaders navigate the complex and rapidly changing AI market. The Report concentrates on the strategic, practical, and tactical application of AI in contact centers. It reviews the underlying AI technologies and presents common use cases, benefits, and projected payback for the top systems used in these operating environments. It also provides a roadmap for how AI is expected to enhance, augment, and transform contact centers, enabling leaders to benchmark their progress on this essential journey.

To order your copy of the Report, visit dmgconsult.com To learn more about the special edition report, The AI-Enabled Contact Center Guide, visit dmgconsult.com, or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

DMG Consulting LLC
6 Crestwood Drive
West Orange, NJ 07052

About DMG Consulting LLC

DMG Consulting LLC provides expert guidance, industry reports, and primary research that influence the critical decisions made by businesses, technology providers, and investors in the dynamic and rapidly transforming contact center and back-office markets. Driving the strategic direction of the customer experience (CX) is at the core of DMG's extensive consultation and collaboration with executives, leaders, and industry innovators. DMG's methodologies and in-depth understanding of people, process, and technology create outstanding business outcomes and position organizations to deliver the next generation of customer and contact center experiences in an AI-driven digital world. Learn more at dmgconsult.com

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