Enhancing Pharmaceutical and Patient Care Services for a leading Pharmacy Supermarket Chain with Matrix Office-in-a-Box

About Wellness Forever
Wellness Forever is a fast growing chemist and pharmacy supermarket retail chain with 45+ stores across Mumbai and Pune. With a mission to create India’s most respected chain of Pharmacies and wellness stores, Wellness Forever is committed towards round-the-clock availability of medicines, community pharmacies and a smile for all.

Case Introduction
Wellness Forever is strongly dependent on robust IT and communication systems that run 24/7 in order to fulfil its social promises. All the stores must remain connected with each other for voice communication, sale & inventory data exchange and surveillance of store locations with centralized administration.

In the expanding business scenario, connecting new store locations with central office for inter-store calling and data sharing was the biggest challenge for IT administrators. At the same time supermarket stores required IP-PBX for in-store communications, capable of providing cost-effective PSTN and GSM trunk dialling along with Site-to-Site IP telephony. Admin executives and IT staff required mobile extension solution for such dynamic workplaces. Matrix provided Wellness Forever with All-in-One Office Solution to connect the stores through VoIP network, Mobility solution for staff and connectivity between stores through IPsec VPN.

Challenges
• Connecting 45+ stores spread across Mumbai and Pune
• Huge telecom overhead of branch-to-branch calling
• Lack of collaboration and information sharing between stores
• Ensuring safety with remote access of surveillance systems

Solution
Matrix NAVAN CNX200 – Converged Voice and Data Solution
• All-in-One IP-PBX, Data Routing, Wireless, Internet VPN and Security Features
• Branch-to-branch Intercom over IP Telephony
• Connected Branches for Data Communications over IPsec VPN
• Remote Access of IP Surveillance Systems at Central Office
• Mobility for Staff with Built-in Wi-Fi and Mobile Softphone Application

Results
• Eliminated the Need of PSTN lines for Inter-Branch Calling
• GSM and PSTN Trunks for Least Cost Mobile and Landline Calls
• Site-to-Site IPsec VPN Enabled Secure Data Exchange over Internet
• Enabled Executives & Admin for Anywhere connect using SPARSH M2S (Mobile Softphone for Android/iPhone with Presence, IM, Video Calling Features)
• Centralized Administration of Branch Office Surveillance Systems
• Increased Professional Visibility with Voice Mail and Auto-Attendant

Contact: MATRIX COMSEC
394 GIDC, Makarpura, Vadodara
+91 9998755555
More@MatrixComSec.com
www.MatrixComsec.c.com

About Matrix
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance solutions, Access Control, Time-Attendance, IP-PBX, Universal Gateways, Terminals, Convergence solution, VoIP Gateways and GSM Gateways. These solutions are feature-rich, reliable and conform to the international standards. Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.

Matrix Comsec
394 GIDC, Makarpura,Vadodara

This release was published on openPR.