Customer Self-Service Software Market to Witness Astonishing Growth by 2029

The global customer self-service software market is anticipated to grow at a considerable CAGR of 21.8% during the forecast period. The players are offering new products to other businesses to enhance the customer experience propelling the growth of the market during the forecast period. For instance, in March 2022, NICE introduced CXone, which adds new and innovative capabilities that accelerate self-service success. Further expanding on NICE's CXi platform and its focus on the end-to-end digital customer journey, the new capabilities proactively anticipate points of friction on the web & mobile journeys and simplify them to drive more positive CX and conversion and deepen loyalty. Some various other strategic initiatives such as product launches and other includes-

In March 2022, Ivy.ai, a sophisticated AI chatbot, and live chat platform launched Genie, a self-building chatbot technology that allows organizations to build pre-trained, conversational chatbots that can understand unique content in just minutes.
In March 2022, Majorel Group Luxembourg S.A. announced the launch of a new voice and chatbot solution named majBOT, which is aligned with its digital growth strategy. majBOT combines intelligent technology with the human touch to deliver an automated customer experience.
In December 2021, Wolken Software announced the launch of its self-service SaaS customer service solution. Designed for small and medium businesses, Wolken Care is self-serviceable, can be set up with a single click, and enables businesses to provide superior customer service to their customers in varied sectors ranging from banking and financial services, semiconductor, manufacturing, software, consumer goods, and electronic component industries.
In November 2021, ZeroShotBot launched a new disruptive conversational AI technology that democratizes chatbots for businesses big and small. ZeroShotBot brings a new way of building chatbots that can be scalable within hours, and requires no training data, allowing anyone with zero coding experience and training to create a fully functional chatbot.
In October 2020, SAP SE announced the global launch of SAP Customer Data Platform (CDP), a next-generation CDP that aims to allow organizations to redefine the CX across every engagement, from commerce and marketing to sales and service.

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Market Coverage

The market number available for - 2022-2030
Base year- 2022
Forecast period- 2023-2030

Segment Covered- 

By Deployment
By Type
By Application 

Regions Covered-

North America
Europe
Asia-Pacific
Rest of the World

Competitive Landscape- including Avaya, Inc., Freshdesk, Inc., Genesys Cloud Services, Inc., IBM Corp., Microsoft Corp., Nuance Communications, Inc., Oracle Corp., SAP SE, Salesforce.Com, Inc., Zendesk, Inc., and others.

Customer Self-Service Software Market Report Segment

By Deployment

Cloud-Based
On-Premises

By Type

Solutions
Web Self-Service
Mobile Self-Service
Intelligent Virtual Assistants
Social Media and Community Self-Service
Interactive Voice Response and Interactive Text Response
Others (E-Mail Management)

Services 

Consulting Services
Integration and Deployment Services
Training and Support Services

By Application

BFSI
Aerospace & Defense
Healthcare 
Retail & E-Commerce
Education
IT & Telecommunication 
Transportation & Logistics
Government & Public
Others (Media & Entertainment, Manufacturing, & Automotive)

A full Report of Customer Self-Service Software Market is Available @  https://www.omrglobal.com/industry-reports/customer-self-service-software-market

Customer Self-Service Software Market Report Segment by Region

North America                                                                                                           

United States
Canada

Europe

UK
Germany
Spain
France
Italy
Rest of Europe

Asia-Pacific

India
China
Japan
South Korea
Rest of APAC

Rest of the World

Latin America
Middle East and Africa 

Company Profiles 

Alvaria, Inc.
Aptean 
Avaya, Inc.
BMC Software, Inc.
Creative Virtual Ltd. 
eGain Corp.
Freshdesk, Inc.
Genesys Cloud services, Inc. 
HappyFox, Inc.
IBM Corp.
Inbenta Holdinngs, Inc.
Microsoft Corp. 
Nuance Communications, Inc.
Oracle Corp. 
Recursive Labs, Inc.
SAP SE
Com, Inc.
Unblu, Inc.
Verint Systems, Inc.
Zendesk, Inc.

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We cover more than 15 major industries, further segmented into more than 90 sectors.
More than 120 countries are for analysis.
Over 100+ paid data sources mined for investigation.
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