Press release
Call Center Outsourcing Market to Reach USD 160.97 Bn by 2029, emerging at a CAGR of 7.3 percent and forecast 2023-2029
Call Center Outsourcing Market
The Call Center Outsourcing Market involves companies outsourcing their customer service and support functions to external service providers. This arrangement allows organizations to delegate customer interactions to specialized call centers, enabling them to focus on core business activities. The market covers inbound and outbound call centers, providing services such as handling inquiries, support requests, order placements, telemarketing, and customer surveys. Call center outsourcing offers benefits like cost savings, scalability, and access to expertise.
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Call Center Outsourcing Market Research Methodology:
The report is based on thorough research methodology, including data collection, analysis, and market insights.
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What are Call Center Outsourcing Market Dynamics:
The Call Center Outsourcing Market is influenced by several key drivers that fuel its growth and popularity. Cost savings play a vital role as organizations seek to reduce expenses by outsourcing customer service and support functions to external service providers located in regions with lower labor costs. Scalability and flexibility are also significant drivers allowing companies to easily adjust their customer service operations based on demand fluctuations.
Call Center Outsourcing Market Regional Insights:
North America leads the global Call Center Outsourcing industry with a market share of 32% in 2022. Asia Pacific is forecasted for continuous growth from 2023-2029.
For more detailed information about the Call Center Outsourcing Market, including in-depth analysis, trends, opportunities, and segmentation, please request a Free Sample Report.
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What is Call Center Outsourcing Market Segmentation:
by Type
Inbound
Outbound
by Service Type
Voice support
Email support
Chat support
Social media support
Video support
by Enterprise Size
Large enterprises
SMEs
Startups
by Vertical
BFSI
IT and telecom
Healthcare
Retail
Manufacturing
Others
Who are Call Center Outsourcing Market Key Players:
1. Teleperformance
2. Convergys
3. Sitel
4. Alorica
5. TTEC Holdings
6. Sykes Enterprises
7. Arvato
8. HCL Technologies
9. Wipro Limited
10. Conduent
11. Hinduja Global Solutions
12. Genpact
13. Capgemini
14. TeleTech Holdings
15. VXI Global Solutions
16. Transcom
18. Sutherland Global Services
19. ibex
20. Startek
21. EXL Service
22. NTT DATA
23. Cognizant
24. Serco Group
25. Firstsource Solutions
26. Infosys BPM
27. Atento
28. Webhelp
29. Teleperformance D.I.B.S.
30. Quess Corp
Table of content for the Call Center Outsourcing Market includes:
1. Call Center Outsourcing Market: Research Methodology
1. Call Center Outsourcing Market: Executive Summary
• Market Overview and Definitions
• Introduction to the Global Market
• Summary
• Key Findings
• Recommendations for Investors
• Recommendations for Market Leaders
• Recommendations for New Market Entry
3.Call Center Outsourcing Market: Competitive Analysis
• MMR Competition Matrix
• Market Structure by region
• Competitive Benchmarking of Key Players
• Consolidation in the Market
• M&A by region
• Key Developments by Companies
• Market Drivers
• Market Restraints
• Market Opportunities
• Market Challenges
• Market Dynamics
• PORTERS Five Forces Analysis
• PESTLE
• Regulatory Landscape by region
• North America
• Europe
• Asia Pacific
• Middle East and Africa
• South America
• COVID-19 Impact
1. Company Profile: Key players
• Company Overview
• Financial Overview
• Global Presence
• Capacity Portfolio
• Business Strategy
• Recent Developments
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Key Offerings:
• Past Market Size and Competitive Landscape (2018 to 2021)
• Past Pricing and price curve by region (2018 to 2021)
• Market Size, Share, Size & Forecast by different segment | 2022-2029
• Market Dynamics - Growth Drivers, Restraints, Opportunities, and Key Trends by region
• Market Segmentation - A detailed analysis by
• Competitive Landscape - Profiles of selected key players by region from a strategic perspective
• Competitive landscape - Market Leaders, Market Followers, Regional player
• Competitive benchmarking of key players by region
• PESTLE Analysis
• PORTER's analysis
• Value chain and supply chain analysis
• Legal Aspects of business by region
• Lucrative business opportunities with SWOT analysis
• Recommendations
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Call Center Outsourcing Industry Overview:
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