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Customer Care Business Process Outsourcing (BPO) Market Value Projected to Expand by 2029

05-29-2023 08:41 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Orion Market Research

Customer Care Business Process Outsourcing (BPO) Market Value

The global customer care business process outsourcing (BPO) market is anticipated to grow at a considerable CAGR of 7.5% during the forecast period (2023-2030). The growth of the market is attributed to increased demand for technology and innovations in business process outsourcing (BPO), specialising in customer care, technical assistance, and back-office support services. The globe has firmly established itself as a top choice for companies globally due to its professional workforce, good mastery of the English language, and competitive cost benefits.



However, the technology has played a revolutionary role in the outsourcing environment in recent years, with developing countries such as India, among others embracing cutting-edge innovations to provide unique client experiences and maintain its competitive edge. The integration of artificial intelligence (AI) and machine learning (ML) has been one of the most significant developments in the industry. These technologies are transforming the way Indian call centres deal with customers, increasing efficiency and providing more personalised, seamless experiences across customer care, technical support, and back-office tasks. AI-powered chat bots and virtual assistants are already commonplace, offering clients with immediate assistance and efficiently answering basic inquiries. As AI and ML improve the capabilities of these virtual support agents which will only expand, further allowing Indian BPO companies to stay ahead of the trend in delivering innovative solutions across a range of outsourcing businesses. For instance, in April 2022, Webhelp, announced it has been positioned by Gartner® defines the customer service business process outsourcing (CS BPO) market as "the delegation of customer service business process activities to support existing and potential clients to a third-party service provider. The services provided may include digital services, assisted channel services, technology and system integration, infrastructure, software development and design, reporting and analytics, and business process management."

To Request a Sample of our Report on Customer Care Business Process Outsourcing (BPO) Market: https://www.omrglobal.com/request-sample/customer-care-bpo-market

Market Coverage

• The market number available for - 2022-2030

• Base year- 2022

• Forecast period- 2023-2030

Segment Covered-

· By Type

· By Application

Regions Covered-

• North America

• Europe

• Asia-Pacific

• Rest of the World

• Competitive Landscape: Simply Contact International, Foundever Operating Corp., Front Logix Solutions LLC, Teleperformance SE, Infosys and others.

A full Report of Customer Care Business Process Outsourcing (BPO) Market is Available @ https://www.omrglobal.com/industry-reports/customer-care-bpo-market

Customer Care BPO Market Report Segment

By Type

· BPO Call Centers

· Customer Service Centers

By Application

IT and Telecom

· BFSI

· Healthcare and Life Sciences

· Government and Public

· Retail and Consumer Goods

· Others

Customer Care BPO Market Report Segment by Region

North America

· United States

· Canada

Europe

· UK

· Germany

· Spain

· France

· Italy

· Rest of Europe

Asia-Pacific

· India

· China

· Japan

· South Korea

· Rest of APAC

Rest of the World

• Latin America

• Middle East and Africa

Company Profiles

• Simply Contact International

• Foundever Operating Corp.

• Front Logix Solutions LLC

• Teleperformance SE

• Infosys Ltd.

• Sykes Enterprises Inc.

• NTT Data Co.

• Taskus

• Fusion Ltd.

• Comdata

• Premier BPO LLC

• Bernard

• Acticall (Sitel)

• Teleperformance SE

• Convergys Corp.

• Atento

• Alorica

• Serco Group PLC

• HKT Teleservices

• TTEC Holdings Inc

Reasons to buy from us -

1. We cover more than 15 major industries, further segmented into more than 90 sectors.

2. More than 120 countries are for analysis.

3. Over 100+ paid data sources mined for investigation.

4. Our expert research analysts answer all your questions before and after purchasing your report.

For More Customized Data, Request for Report Customization @ https://www.omrglobal.com/report-customization/customer-care-bpo-market

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Media Contact:

Company Name: Orion Market Research

Contact Person: Mr. Anurag Tiwari

Email: info@omrglobal.com

Contact no: +91 7803040404

About Orion Market Research
Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services. The company also offer Digital Marketing services through its subsidiary OMR Digital and Software development and Consulting Services through another subsidiary Encanto Technologies.

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