Telecom CRM Market Is Booming Worldwide : Salesforce, Oracle, Convergys, Ericsson, Avaya

Latest Study on Industrial Growth of Telecom CRM Market 2023-2028. A detailed study accumulated to offer Latest insights about acute features of the Telecom CRM market. The report contains different market predictions related to revenue size, production, CAGR, Consumption, gross margin, price, and other substantial factors. While emphasizing the key driving and restraining forces for this market, the report also offers a complete study of the future trends and developments of the market. It also examines the role of the leading market players involved in the industry including their corporate overview, financial summary and SWOT analysis.

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Major players profiled in the study are:
Oracle Corporation (United States), SAP SE (Germany), Salesforce (United States), Microsoft Corporation (United States), Convergys Corporation (Concentrix) (United States), Ericsson (Sweden), Amdocs Systems Inc. (United States), NTT DATA Corporation (Japan), Avaya Inc. (United States), AsiaInfo Holdings (China), Infor (United States)

Scope of the Report of Telecom CRM
Telecom CRM tracks assist telecommunication operators to deal with the managing and controlling customer turnover or retention rate. The Telecom CRM offers the companies with the competitive ability by deploying the solutions and services to recognize the profitable customers and get hold them. It tracks and analyzes the interaction with potential clients for identifying the requirements, it also centralizes, eases, and secures the information for easy access. Telecom CRM serves as a beneficial tool for increasing sales and improve customer engagement.

On 24th September 2019, NTT DATA Asia Pacific Pte. Ltd. and Locus Telecommunication Inc. Ltd. announced that NTT DATA Asia Pacific has wholly acquired Locus Telecommunication, a prominent system-integration company based in Bangkok, Thailand. With the acquisition, NTT DATA, a leading IT service provider, and the parent company of NTT DATA Asia Pacific will enhance its market position in Thailand with significantly strengthened capabilities in CRM, customer experience (CX), and analytics solutions.

On 25th February 2020, Salesforce signed a definitive agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and government organizations.

The Global Telecom CRM Market segments and Market Data Break Down are illuminated below:
by Application (Small-Sized Enterprises, Medium-sized Enterprises, Large-Sized Enterprises), Components (Systems, Software, Service), Function (Customer Database, Customer Care and Billing System, Handling Disputes System, Marketing, Sales and Contract Management, Others)

Market Opportunities:
• Increasing Spending of Telecommunication Industry on CRM to Provide Advance Services and Solutions
• Digitalization will Boost the Telecom CRM

Market Drivers:
• Need for Managing the Operators and Controlling Customer Turnover
• Demand for Managing the Client Relationship Leading to Increased Sales and Customer Retention

Market Trend:
• The Adoption of IoT in Telecom CRM for Proactive, Predictive and Prescriptive Customer Service
• The Use of Telecom CRM Solutions and Services for Immediate Feedback for Required Immediate Action

What can be explored with the Telecom CRM Market Study?
• Gain Market Understanding
• Identify Growth Opportunities
• Analyze and Measure the Global Telecom CRM Market by Identifying Investment across various Industry Verticals
• Understand the Trends that will drive Future Changes in Telecom CRM
• Understand the Competitive Scenarios
- Track Right Markets
- Identify the Right Verticals

Region Included are: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa

Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), the Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.

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Table of Contents
Global Telecom CRM Market Research Report
Chapter 1 Global Telecom CRM Market Overview
Chapter 2 Global Economic Impact on Industry
Chapter 3 Global Market Competition by Manufacturers
Chapter 4 Global Productions, Revenue (Value) by Region
Chapter 5 Global Supplies (Production), Consumption, Export, Import by Regions
Chapter 6 Global Productions, Revenue (Value), Price Trend by Type
Chapter 7 Global Market Analysis by Application
Chapter 8 Manufacturing Cost Analysis
Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers
Chapter 10 Marketing Strategy Analysis, Distributors/Traders
Chapter 11 Market Effect Factors Analysis
Chapter 12 Global Telecom CRM Market Forecast

Finally, Telecom CRM Market is a valuable source of guidance for individuals and companies.

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