Airport Kiosks Market Size to Reach Hits USD 4.9 Billion, Globally, by 2032 at 9.1%

Global Airport Kiosks Market Size in 2022 was USD 2.1 Billion, Market Value set to reach USD 4.9 Billion at 9.1% CAGR by 2032

Airport Kiosks Market Overview

The Airport Kiosks market refers to the self-service technology deployed in airports to enhance passenger processing and reduce wait times. These kiosks are designed to perform a variety of functions, such as self-check-in, baggage tagging, boarding pass printing, and even retail sales. They provide a convenient and efficient experience for passengers, allowing them to bypass long queues and reduce stress associated with air travel. The use of airport kiosks has increased significantly in recent years, driven by the need for increased efficiency and reduced operational costs. With the advent of advanced technologies such as biometrics, artificial intelligence, and cloud computing, the market is poised for further growth and innovation.

Airport Kiosks Market Research Report Highlights and Statistics

● The global Airport Kiosks market size in 2022 stood at USD 2.1 Billion and is set to reach USD 4.9 Billion by 2032, growing at a CAGR of 9.1%
● The increasing need for efficient and quick passenger processing at airports is driving the demand for airport kiosks.
● Europe holds the largest market share in the airport kiosks market due to the high adoption of self-service technology in airports in the region.
● NCR Corporation, SITA, Rockwell Collins, Inc., Toshiba Tec Corporation, and Embross Group are some of the key players in the market.

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Trends in the Airport Kiosks Market

● Contactless technology: Because of the COVID-19 pandemic, there is a growing demand for contactless technology in airport kiosks, such as touchless screens and voice-activated controls.
● Biometric identification: The use of biometrics, such as facial recognition and fingerprint scanning, is becoming more prevalent in airport kiosks to improve security and expedite passenger processing.
● Facial recognition payment systems: Some airport kiosks are utilizing facial recognition technology for payment systems, allowing for a seamless and secure payment process.
● Automated border control: Automated border control kiosks are becoming more prevalent, allowing for a quicker and more efficient border control process for international travelers.
● In-flight amenities: Some airport kiosks are being designed to offer in-flight amenities, such as pre-packaged meals and duty-free shopping, allowing passengers to conveniently purchase these items before their flight.
● Self-service baggage drop-off: Self-service baggage drop-off kiosks are becoming more common, allowing passengers to quickly and easily check their luggage without the need for assistance from airline staff.
● RFID technology: The use of RFID technology in airport kiosks is becoming more prevalent, allowing for efficient tracking of baggage and other items.
● Virtual assistants: Virtual assistants, such as chatbots, are being integrated into airport kiosks to provide passengers with real-time information and assistance.
● Multilingual interfaces: Airport kiosks are being designed with multilingual interfaces to accommodate passengers from diverse backgrounds.

Airport Kiosks Market Dynamics

● Improved passenger experience: The use of airport kiosks improves the passenger experience by reducing wait times and streamlining the check-in process.
● Increased efficiency: Airport kiosks increase operational efficiency by reducing the workload on airline staff and reducing the need for manual processing.
● Cost savings: The implementation of airport kiosks can lead to significant cost savings for airports and airlines by reducing staffing requirements and improving overall operational efficiency.
● Reduced queue times: The use of airport kiosks reduces queue times, leading to a more pleasant experience for passengers and increased customer satisfaction.
● Increased security: Airport kiosks improve security by utilizing advanced technologies, such as biometrics and RFID, to verify passenger identities and track luggage.
● Personalized services: Airport kiosks allow for personalized services and recommendations based on passenger data, improving the overall passenger experience.
● Self-service baggage drop-off: Self-service baggage drop-off kiosks allow passengers to check their luggage without the need for assistance from airline staff, reducing wait times and improving the overall passenger experience.

Growth Hampering Factors in the market for Airport Kiosks

● Initial costs: The initial investment required to set up airport kiosks can be a significant barrier for some airports or airlines.
● Technical issues: Technical issues, such as software or hardware malfunctions, can result in downtime, leading to delays and decreased passenger satisfaction.
● Security concerns: Security concerns around the use of airport kiosks, such as identity theft or hacking, can lead to decreased passenger trust and lower adoption rates.
● Maintenance costs: Regular maintenance and updates to airport kiosks can be costly, leading to decreased profitability for airport operators and airlines.
● Limited functionality: Some airport kiosks have limited functionality, which can lead to a frustrating passenger experience and lower adoption rates.
● Integration issues: Integrating airport kiosks with existing airport or airline systems can be a complex process, leading to delays and increased costs.
● User error: User error, such as incorrectly inputting data, can lead to delays and decreased efficiency, leading to lower adoption rates.
● Language barriers: Language barriers can be a significant barrier to the adoption of airport kiosks, particularly for non-English speaking passengers.

Airport Kiosks Market Key Players

The airport kiosks market has many prominent players in the which include NCR Corporation, Fujitsu Limited, Rockwell Collins, Inc., SITA, KIOSK Information Systems, Embross Group, International Business Machines Corporation (IBM), Diebold Nixdorf, Inc., Toshiba Tec Corporation, Phoenix Kiosk, Inc., Slabb, Inc., IER SAS, Elenium Automation Pty Ltd, Meridian Kiosks, Kontron AG, NEXCOM International Co., Ltd., KAL ATM Software GmbH, Advanced Kiosks, Bolloré Group, and Xovis AG.

Market Segmentation

● By Component Type
○ Services
○ Software
○ Hardware

● By Application
○ Common-Use Self-Service (CUSS) Kiosk
○ Automated Passport Control Kiosk
○ Information Kiosk
○ Ticketing Kiosk
○ Other Kiosks (CEK, retail kiosks etc.)

● By Product Landscape
○ Artificial Intelligence
○ Marketing
○ Human Intelligence

● End User
○ E-commerce
○ Travel & Tourism
○ BFSI
○ Retail
○ Media and Entertainment
○ Healthcare
○ Others

Airport Kiosks Market Overview by Region

● North America's Airport Kiosks market share is one of the highest globally, due to the presence of major players in the region and the high adoption of self-service options by airports and airlines. The region has seen significant investment in the deployment of self-service kiosks, such as Delta Air Lines' introduction of biometric self-service bag drop kiosks at Hartsfield-Jackson Atlanta International Airport.

● The Asia-Pacific region's Airport Kiosks Market share is also huge and is growing at the fastest rate, driven by the region's increasing air traffic and the adoption of self-service options by airports and airlines. For example, airports in China, including Beijing Capital International Airport and Shanghai Pudong International Airport, have introduced self-service check-in kiosks to improve the passenger experience.

● Europe's Airport Kiosks market share is the highest globally, driven by the region's high passenger traffic and the growing demand for self-service options. The region has seen an increase in the use of self-service kiosks for immigration and border control, such as the Automated Border Control kiosks used by the UK Border Force at airports across the country.

● The South American and MEA regions have a smaller yet growing Airport Kiosks market share.

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