ProtoCall One Will Show That a Collaboration platform Takes Contact Centre Technology to a New Level

The firm is sharing a stand with Cisco, showcasing its offering of a collaboration contact centre platform that is both agile and connected and a leading technology in the customer contact sector, according to Gartners Magic Quadrant. A Collaboration platform is the foundation for providing a stronger level of customer care and ProtoCall One and Cisco look forward to showcasing how simple it is to address the needs of individual customers.
Contact centre technology and the channels it serves are evolving at a startling rate, and events such as these are a fantastic ways for businesses and individuals to stay in touch with the latest trends and features. ProtoCall One believes that innovation is essential in providing their customers with the best possible services, allowing them to create stronger customer relationships while allowing employees to work as effectively as possible. The power of collaboration and bringing people together is central to a good contact centre, which is why the partnership between the firm and Cisco, under the Cisco Customer Collaboration banner, is a leading option for businesses that operate in this sector.
The team members look forward to sharing with customers how to transform simple phone transactions through to mobile and social media channels, into unique experiences that go further in meeting the needs of individual customers. As businesses look to create stronger and more meaningful relationships with customers, every point of contact and relationship is crucial.
The new features and elements of contact centre technology ensure that a business need never miss a call, email or social communication, or lose out on important information that may make a difference in future communications. In an era of digital communication and fleeting contact, it is important to make the most of every connection with customers, which is something that ProtoCall One is looking to assist with through its solution consultancy and business and channel transformation programmes.
The exhibition, formerly known as the CallCentre Expo, is being held on Wednesday the 1st of October and Thursday the 2nd of October in the National Hall, in the Olympia Exhibition Centre. Located on Hammersmith Road in the west end of the capital, the Olympia is located directly beside the Kensington (Olympia) Overground Station allowing easy access on both days. The Kensington Station also lies on the District Line, although this is a more infrequent service, running from Earls Court.
On Wednesday the 1st of October, the exhibition is open from 09:00 to 17:00 while on Thursday the 2nd of October, the exhibition is open from 09:00 to 16:30. ProtoCall One will be located at stand number E10/F10 throughout the two days of the exhibition and look forward to meeting as many people as possible.
ProtoCall One has worked closely with Cisco over the years, developing reliable and innovative contact centre solutions and programmes. At the Customer Contact Expo, both firms look forward to presenting their latest services and providing people and businesses with the opportunity to take a step forward. When it comes to developing customer relationships, collaboration is crucial, which is what ProtoCall One will reinforce on the 1st and 2nd of October.
NOTES FOR EDITORS

ProtoCall One is an innovative provider of contact centre technology solutions and related services. Its partnerships with leading technology providers, its systems integration capability and understanding of the operational challenges associated with customer management have allowed it to successfully manage and deploy more than 50 complex multi-geography contact centre technology solutions since it was founded in 2003.
Its fully integrated solutions are chiefly delivered via commercially competitive cloud, managed service or outsourced models that give clients flexibility and reduce the total cost of technology ownership. Its clients are typically early adopters of innovative customer management technologies including those that enable digital, social and self-service customer engagement as well as customer analytics and workforce optimisation. Through its advanced portfolio of professional and consultancy services, ProtoCall one works with clients to help them maximise the potential of their technology investment and achieve their business goals.
Through offices in the UK, and India ProtoCall One works with leading national and international brands and public sector organisations including BP, Centrica, Domestic & General, Lloyds TSB, Serco, Tesco and Vodafone.
ProtoCall One is a Genesys and Cisco Premier Partner.

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This release was published on openPR.