Helpdesk Automation Market To Reach US$ 33.7 Billion by 2028 | Growth Rate (CAGR) of 32.1%

According to the latest report by IMARC Group, titled "Helpdesk Automation Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028," the global helpdesk automation market size reached US$ 6.3 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 33.7 Billion by 2028, exhibiting a growth rate (CAGR) of 32.1% during 2023-2028. Helpdesk automation represents the automated customer support and ticket management solution that is used for resolving queries and issues of clients and internal staff. It is a vital component of customer engagement centers (CECs) as it enables smart ticket assignment, automates follow-ups, minimizes repetitive tasks and interactions for service agents, and streamlines organizational workflow. Helpdesk automation replaces the level one (executive) support and low-value processes to reduce asset costs and provide transparency, enhanced productivity, and improved consumer experience. As a result, this solution finds widespread applications across various sectors, such as BFSI, IT and telecom, education, healthcare, government, manufacturing, retail, automotive, etc.

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Industry Growth:

The emerging trend of industrialization and the escalating demand for business process optimization across the globe are among the primary factors driving the helpdesk automation market. Besides this, this solution aids in automatically tracking the tickets generated, staff assignments, performance, and customer feedback through notifications and dedicated dashboards, which is further augmenting the market growth. Moreover, the extensive utilization of artificial intelligence (AI) and machine learning (ML) that provide interactive conversational platforms, including chatbots and virtual support agents, which directly address the requirements of the customers and assist in conducting predictive analytics for demand planning, incident management, and workflow improvement is also catalyzing the global market. Apart from this, the expanding information technology (IT) and e-commerce industries and the rising usage of this solution to solve queries of consumers regarding the products, shipping fees, and return policies and aid them in completing the purchase on online portals are acting as significant growth-inducing factors. Furthermore, the integration of these software with the internet of things (IoT) and cloud-based technologies and the inflating investments in research and development (R&D) activities are expected to bolster the helpdesk automation market in the coming years.

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Competitive Landscape with Key Players:

The competitive landscape of the industry has also been examined with some of the key players being:

• Atlassian Pty Ltd
• AXIOS SYSTEMS PLC
• BMC Software, Inc
• Broadcom, Inc
• Ivanti, Inc
• HappyFox Inc
• Resolve Systems
• LLC
• ServiceNow, Inc.
• Sunrise Software Limited
• SunView Software
• Vision Helpdesk

Breakup by Product Type:

• Incident Management Systems
• Knowledge-Based Systems
• Self-service Reset Password
• Others

Breakup by Deployment:

• Cloud Hosted
• On-premise

Breakup by Organization Type:

• Large Enterprises
• Small and Medium Enterprises

Breakup by Vertical:

• IT and Telecom
• BFSI
• Government
• Education
• Healthcare
• Manufacturing
• Automotive
• Retail
• Others

Breakup by Region:

• North America (United States, Canada)
• Europe (Germany, France, United Kingdom, Italy, Spain, Others)
• Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Other)

Key Highlights of the Report:

• Market Performance
• Market Outlook
• Porter's Five Forces Analysis
• Market Drivers and Success Factors
• SWOT Analysis
• Value Chain
• Comprehensive Mapping of the Competitive Landscape

Note: If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.

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