CRM In Healthcare Industry Size Worth US$ 25.7 Billion by 2027, at a CAGR of 12.8%

According to the latest report by IMARC Group "Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027", The global healthcare CRM market reached a value of US$ 12.2 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 25.7 Billion by 2027, exhibiting a CAGR of 12.8% during 2022-2027.

Healthcare customer relationship management (HCRM) is a software solution that is designed for managing customer-related processes across the healthcare setting. It involves the usage of dashboard and reporting, comprehensive patient management, caregiver management, and communication tools to record the patient's information for their profile and scheduling or tracking medical appointments. Apart from this, it is also utilized for providing customers with improved quality support.

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Note: We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.

Healthcare CRM Market Trends:

The global market is majorly driven by significant growth in the healthcare sector. With the rising requirement for effective solutions that aid in enhancing the overall healthcare experience for patients, there has been a considerable rise in the demand for efficient HCRM solutions for patient monitoring and streamlining healthcare processes. The market is further driven by widespread integration of these solutions with artificial intelligence (AI), the Internet of Things (IoT), machine learning (ML), and cloud-computing solutions to offer remote monitoring services to patients via chatbots and real-time interactions. Some of the other factors contributing to the market growth include extensive research and development (R&D) activities and the rapid increase in the number of coronavirus disease (COVID-19) patients requiring hospitalization.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare CRM market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on product, application, technology and end use.

Breakup by Product:

Individual
Referral
Individual and Referral

Breakup by Application:

Community Outreach
Case Coordination
Case Management
Relationship Management

Breakup by Technology:

Cloud-based
Mobile
Social
Collaborative
Predictive

Breakup by End Use:

Payers
Providers
Life Science Companies

Market Breakup by Region:

North America (United States, Canada)
Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
Latin America (Brazil, Mexico, Others)
Middle East and Africa

Competitive Landscape with Key Player:

AllScripts Healthcare Solutions Inc
Amdocs
Aspect Software Inc
International Business Machines Corporation
Microsoft Corporation
Oracle Corporation
Salesforce.com inc
SAP SE
Siemens Healthineers AG (Siemens AG).

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As the novel coronavirus (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the industry behaviours of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.

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IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

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