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itSM Solutions LLC announces “How to” ITSM Implementation Workshops

09-11-2007 11:52 AM CET | IT, New Media & Software

Press release from: itSM Solutions LLC

9/10/07 (Lexington, North Carolina) - A trusted source for IT Service Management (ITSM) training and accredited ITIL® certification programs, itSM Solutions LLC today announced a series of “how to” implementation workshops designed to help IT organizations:

• Create actionable ITSM plans using well accepted best practice frameworks, methods and standards
• Integrate these plans into a multi-source IT service delivery environment
• Operate as a service provider integrated into the enterprise or mission value network

“Many IT organizations spend thousands of dollars on consulting and training programs only to discover they still lack the skills to get the job done”, said Dave Nichols President & CEO of itSM Solutions. “Our implementation workshops were created to provide the ’how to‘ guidance IT organizations need to create, integrate and operate their ITSM programs,” Nichols said.

At the center of the workshops are the itSM Solutions Process Guides. These process guides, built by a team of IT professionals with years of hands-on ITSM experience, provide the structured guidance IT organizations need to plan, design, implement, operate and optimize an ITSM program. Implementation workshops include:

ITSM Executive Workshop: How to Succeed with ITIL

ITSM Support & Restore Implementation Workshop:
(Service Desk, (Incident and Problem Management)

ITSM Release & Control Implementation Workshop:
(Change, Configuration & Release Management)

ITSM Agree & Define Implementation Workshop:
(Service Level & Financial Management)

ITSM Plan & Improve Implementation Workshop:
(Availability, Capacity & Continuity Management)

Tarrant County, one of the fastest growing urban counties in Texas and the United States, with a reputation for integrating innovative IT programs to streamline traditional government services, recently completed three of the five ITSM workshops. “Tarrant County’s IT organization, like many others, has assembled a team to build and maintain our ITSM program from within”, said Jan Allred, Tarrant’s ITSM Project Manager. “itSM Solutions workshops provided us with the skills and structured guidance we needed to successfully move our ITSM program forward.”

This series of “how to” implementation workshops is available immediately. Pricing can be obtained by contacting the itSM Solutions sales department at 617-532-0710.

Rick Lemieux
itSM Solutions LLC
31 South Talbert Boulevard #295
Lexington, NC 27292

About itSM Solutions LLC
Founded in 2002, itSM Solutions™ LLC is a content development company specializing in helping IT organizations acquire the skills, certifications and support services to plan, design, implement, operate, and optimize their ITSM programs. itSM Solutions is also the founding member of the Open itSM Solutions™ Alliance, the first independent network of ITSM training and service providers focused on delivering IT Service Lifecycle Management (ITSLM) solutions built around the Open itSM Solutions Reference model. The Open itSM Solutions reference model is a unique and effective approach for the integration of well accepted ITSM frameworks, methods, and standards into the enterprise or mission value chain.

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