Press release
Cloud-Based Contact Center Market (2022-2027): Top Companies Overview, Share, Growth, Size and Opportunities
Covid-19 Impact:
We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.
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Industry Definition and Application:
A cloud-based contact center combines various communication channels into a single system for allowing agents to connect with customers over an email, phone call, or instant message while maintaining a constant record. It can be categorized into several types, including public, private, and hybrid solutions. Cloud-based contact center offers workforce administration tools so that supervisors and agents can manage their time effectively. As a result, this solution finds widespread applications across various sectors, such as consumer goods, retail, banking, financial services and insurance (BFSI), healthcare, manufacturing, information technology (IT), telecommunications, etc.
Global Cloud-based Contact Center Market Trends and Drivers:
The escalating demand for these solutions in organizations over the traditional on-premises model, owing to their scalability, affordability, and flexibility features, is among the primary factors driving the cloud-based contact center market. Besides this, the increasing digitalization in the banking, financial service and insurance (BFSI) industry to reduce human errors, provide enhanced services, and save time is further augmenting the market growth.
Apart from this, the elevating utilization of cloud-based contact center-as-a-service (CCaaS) solutions to minimize ownership costs, decrease downtime, and ensure business continuity is also catalyzing the global market. Moreover, the growing need for cloud solutions that offer reliability, excellent security, and convenience at affordable prices is acting as another significant growth-inducing factor. Furthermore, the development of natural interactive voice response (IVR) by the leading players to facilitate interactive chatbots for customers is anticipated to propel the cloud-based contact center market over the forecasted period.
Global Cloud-based Contact Center Market 2022-2027 Analysis and Segmentation:
Competitive Landscape:
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage.
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The report has segmented the market on the basis of region, component, deployment mode, organization size and end use industry.
Breakup by Component:
• Solution
o Automatic Call Distribution
o Agent Performance Optimization
o Dialers
o Interactive Voice Response
o Computer Telephony Integration
o Analytics and Reporting
• Service
o Professional Services
o Managed Services
Breakup by Deployment Mode:
• Public Cloud
• Private Cloud
• Hybrid Cloud
Breakup by Organization Size:
• Small and Medium-sized Enterprises
• Large Enterprises
Breakup by End Use Industry:
• BFSI
• IT and Telecom
• Media and Entertainment
• Retail
• Logistics and Transport
• Healthcare
• Others
Breakup by Region:
• North America: (United States, Canada)
• Asia Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
• Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
• Latin America: (Brazil, Mexico, Others)
• Middle East and Africa
If you want latest primary and secondary data (2022-2027) with Cost Module, Business Strategy, Distribution Channel, etc. Click request free sample report, published report will be delivered to you in PDF format via email within 24 to 48 hours of receiving full payment.
Key highlights of the report:
• Market Performance (2016-2021)
• Market Outlook (2022- 2027)
• Porter's Five Forces Analysis
• Market Drivers and Success Factors
• SWOT Analysis
• Value Chain
• Comprehensive Mapping of the Competitive Landscape
If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.
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