Call Center AI Market Latest, CAGR, Volume and Value 2022-2030 | (CAGR) of 25%

New York , United States- Report Ocean published the latest research report on the Call Center AI market. In order to comprehend a market holistically, a variety of factors must be evaluated, including demographics, business cycles, and microeconomic requirements that pertain precisely to the market under study. In addition, the Call Center AI market study demonstrates a detailed examination of the business state, which represents creative ways for company growth, financial factors such as production value, key regions, and growth rate.

The global call center AI market was calculated at US$ 797 million in 2019 and is projected to reach US$ 9289 million by 2030. The market will grow at a compound annual growth rate (CAGR) of 25% during the forecast period from 2021-2030.

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Factors Influencing

Several key factors have fueled the growth of the global call center AI market. These factors include an increase in the number of call centers globally, a rising focus on customer satisfaction, and an increase in demand for value-added customer support services.
Apart from that, advancements in imaging technologies and increasing adoption of AI solutions in retail, BFSI, healthcare, and telecom are likely to boost the growth of the global call center AI market during the forecast period.
The cost-effectiveness and flexibility due to cloud-based services would contribute to the expansion of the global call center AI market. In comparison to on-premises solutions, the majority of call center AI solutions prefer cloud because it offers benefits such as lower installation and maintenance costs, more scalability, access to real-time data, and improved business efficiency. Thus, the global call center AI market would grow significantly during the analysis period.
However, a lack of supervised learning would slow down the growth of the global call center AI market.
Geography Insight

Geographically, North America would contribute to the global call center AI market by holding the maximum share during the forecast period. The growth of the regional market is attributed to the presence of prominent players in the region, growing investments and advancements, and increasing adoption of AI in call centers. Apart from that, rising demand for automated work operations in call centers would further enhance the growth of the global call center AI market during the forecast period. Moreover, the Asia-Pacific region is expected to witness the fastest growth during the forecast period due to the increasing IT investments in developing countries and the growing presence of call centers in the region.

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COVID-19 Impact Analysis

Various call centers had to shut their activities for a short period of time. However, as the companies shifted to work from home mode, the adoption of technology increased with the innovation.
Organizations have taken the initiative to make chatbot innovations more customer-centric, and operators have shifted their focus to COVID-19.
Google announced the expansion of its Google Cloud rapid reaction virtual agent. During a pandemic, this rapid reaction virtual agent allows users to call and execute a customized contact community AI virtual specialist to respond to client queries that may arise due to a congested network on a visit, voice, and social channels.
Competition in the Market

Amazon Web Services Inc.
Microsoft Corporation
Google LLC
International Business Machines Corporation
Oracle Corporation
Cogito Corporation
SmartAction LLC
Five9 Inc.
Avaya Inc.
NICE inContact
Talkdesk Inc.
Zendesk Inc.
Nuance Communications Inc.
Haptik Inc.
SAP SE.
Other prominent players
Market Segmentation

By Component

Solutions
Services
By Computer Platform

By Deployment
On-premises
Cloud
By Industry Vertical

BFSI
Retail and eCommerce
Healthcare
IT & Telecom
Manufacturing
Media & Entertainment
Education
Others

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By Region

North America
The U.S.
Canada
Mexico
Europe
Western Europe
The UK
Germany
France
Italy
Spain
Rest of Western Europe
Eastern Europe
Poland
Russia
Rest of Eastern Europe
Asia Pacific
China
India
Japan
Australia & New Zealand
ASEAN
Rest of Asia Pacific
Middle East & Africa (MEA)
UAE
Saudi Arabia
South Africa
Rest of MEA
South America
Brazil
Argentina
Rest of South America
What is the goal of the report?

The market report presents the estimated size of the ICT market at the end of the forecast period. The report also examines historical and current market sizes.
During the forecast period, the report analyzes the growth rate, market size, and market valuation.
The report presents current trends in the industry and the future potential of the North America, Asia Pacific, Europe, Latin America, and the Middle East and Africa markets.
The report offers a comprehensive view of the market based on geographic scope, market segmentation, and key player financial performance.

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This release was published on openPR.