09-18-2012 09:28 PM CET - IT, New Media & Software

Canadian-based Info-Tech Research Group recognizes OMNINET as an Innovator in the Enterprise Service Desk market

Press release from: OMNINET GmbH

Eckental, Germany – OMNINET, the company behind OMNITRACKER, has been rated as one of the leading ITSM providers in the world by Info-Tech Research Group, an analyst company that specializes in research and advice for IT professionals.

OMNINET is being recognized as an innovative company in Info-Tech Research Group’s latest “Enterprise Service Desk Vendor Landscape”. After a thorough pre-examination of possible IT software companies, Info-Tech Research Group closely evaluated the leading vendors in the enterprise Service Desk market worldwide. The research was conducted via two types of criteria. The ‘product evaluation’ included the criteria “features”, “usability”, “affordability” and “architecture”, listing OMNITRACKER as good or exemplary, respectively, in these categories.

The second category, the ‘vendor evaluation’, names “viability”, “strategy”, “reach” and “channel” as criteria, giving OMNITRACKER again the first and second best marks.
With over 500 active clients, the German company OMNINET is a well-known player in the European and Russian ITSM Market, and is currently breaking into the North American ITSM Market. OMNITRACKER provides flexible licensing models and a contractual warranty for release compatibility, assuring that customer’s investments will be secure. OMNINET uses 40% of its annual turnover for innovation and development.

On top of this, OMNITRACKER has been labeled as exemplary performer in the category ‘seamless transition between on-demand and on-premise’ by Info-Tech Research Group. With SaaS solutions becoming more widespread, even for business critical applications, companies rightly begin worrying about getting locked into a cloud solution. OMNITRACKER’s powerful architectural feature for seamless transitions and the fact that all delivery models use exactly the same code-base, makes the transition between delivery models like SaaS hosted and on-premises straight forward.

Justus Beek, country manager of OMNINET USA, says: “More and more companies realize that ITIL provides best practices, but these changes require modifications to their specific situation. These companies outgrow their standard ITSM tool, in which the ITIL processes have been programmed and offer only limited adaptability. If needed, changes can be configured by external consultants.
Furthermore, these changes are to some degree expensive and risky with regards to future product upgrades. OMNITRACKER on the other hand provides its customers with all the flexibility they need, because the ITIL processes are configured on top of an extremely flexible and easily understandable Business Process Platform. More than a dozen business processes such as Project Management or Stock and Order Management can be added to the same tool environment. After basic training, administrators can conduct any change they want themselves, thanks to the non-coding configuration set-up.”

Info-Tech Research Group www.infotech.com - With a paid membership of over 25,000 members worldwide, Info-Tech Research Group is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

OMNINET (www.omninet.biz) – a leading supplier of software solutions for automating IT services based on the recommendations of ITIL. The company was founded in 1993 in Germany and has offices in Austria, Belgium, the Netherlands, Switzerland, the USA and Russia. Our customers include several hundred prestigious and internationally-oriented companies, among Siemens, Union Investment, German Telecom, T-Systems, Daimler and many more. The OMNITRACKER IT Service Management Center v3 provides 15 ITIL processes and was the second tool ever to be PinkVerified in 9 ITIL v3 processes.

Dr.-Otto-Leich-Str. 3 - 90542 Eckental - Germany
WWW: http://www.omninet.de
Tel.: + 49 (0) 91 26 - 25 979 – 0
Email: marketing@omninet.biz

This release was published on openPR.
News-ID: 236440 • Views: 2309
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