SUNRISE Resorts & Cruises Earns 7 Tripadvisor Certificates Of Excellence in 2012
To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
Due to the high recommendation rate all operating SUNRISE properties plus one resort under the management of SUNRISE Resorts & Cruises received this prestigious award. Namely these are:
SUNRISE Select Garden Beach Resort & Spa
SUNRISE Select Mamlouk Palace Resort & Spa
SUNRISE Select Royal Makadi Resort
SUNRISE Holidays Resort
SUNRISE Tirana Aqua Park Resort
SUNRISE Select Diamond Beach Resort
SENTIDO Crystal Bay Resort (managed by SUNRISE Resorts & Cruises)
“TripAdvisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travelers on the site,” said Christine Petersen, president of TripAdvisor for Business. “The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations in Beijing to remarkable restaurants in Boston, we want to applaud these businesses for offering TripAdvisor travelers a great customer experience.”
“SUNRISE Resorts & Cruises is honored to have earned not only one but 7 TripAdvisor Certificates of Excellence,” said CEO André Mühlemann.“We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive traveler reviews on TripAdvisor.”
In July 2003, SUNRISE Resorts & Cruises has been founded by Hossam Gouda El Shaer, businessman with a long touristic experience in Egypt. During the years SUNRISE Resorts & Cruises developed to be one of the leading hotel cooperation in Egypt. The target is to create a high quality product for the fast growing tourism market in Egypt, which fulfills the international guests’ requirements. Additionally, SUNRISE Resorts & Cruises is the hotel management company of Festival Hotels & Resorts and SENTIDO Hotels & Resorts.
The SUNRISE philosophy is based on three main pillars:
Quality, hygiene and environmental protection.
Our own quality department guarantees a constant high standard by conducting for example a monthly control incl. guest interviews and mystery-guest visits, complaint management and regular employee trainings. As well we are working together with “Cristal Middle East”, an international company based in England, which is controlling our Resorts and Cruises on a monthly basis to ensure a constantly high hygienic level. In addition to that, cooperation with “Travel Life” has been formed in order for our Resorts and Cruises to efficiently protect the environment. This includes for example measures to save energy and water or waste separation.
Cosmopolitan, hospitable, individual, open minded, the personalized service and the exquisite culinary cuisine - all this characterizes our own and managed Resorts & Cruises and will be our main concern for any further development of our company.
SUNRISE Resorts & Cruises
Head Office Hurghada
Public Relations Contact
Tel.: (+2065) 3460050
Fax: (+2065) 3460052
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