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The Customer Is King at Hirschmann MCS

Target achieved: in February Hirschmann MCS made 95.6% of deliveries by the dates that customers had specified.

Target achieved: in February Hirschmann MCS made 95.6% of deliveries by the dates that customers had specified.

Hirschmann Mobile Machine Control Solutions (MCS), the systems supplier of innovative mobile automation platforms (the iSCALE Control System) in rough environments, has released impressive figures: In February 2012, Hirschmann MCS met 95.6 percent of customer wishes on time – and its score is continuing to improve! Since the middle of last year, its operations team has been focusing on the principle of “customers define our success”.

For you as a customer of Hirschmann MCS, this means that you and your expectations take first place. What’s more, Hirschmann MCS is steadily optimizing its processes to achieve these goals.

Other advances also deserve mention: in connection with the successful implementation of LEAN management programs, Hirschmann MCS has defined even more punctual delivery (on-time delivery to request) as one of the central performance-related parameters of its continual improvement processes. It has analyzed not only the value creation aspects that Hirschmann MCS can directly influence, but also the communication processes that integrate customers and suppliers. The company has carried out measures to improve order processing, demand-driven purchasing logistics, and production planning – resulting in a more than 20 percent increase in punctual deliveries compared to the previous year.

And the operations team and management of Hirschmann MCS are planning to do even more in 2012. For example, internal processes related to material flows and communication will be improved to additionally boost performance and supply quality. Above and beyond the ever-present goal of greater customer satisfaction, possibilities for continuously improving the overall cost-effectiveness of Hirschmann MCS are also being analyzed and put into practice in a customer-focused manner by ensuring lean processes that respond sensitively to demand. In 2012 as well, this supplier of forward-looking, reliable mobile applications is firmly committed to one thing above all else: providing the best possible full service to you!

Company Profile:

Hirschmann Mobile Machine Control Solutions (MCS) is a business unit of Hirschmann Automation and Control GmbH, a company of the U.S.-based Belden Inc. Group.
Hirschmann MCS is the world market leader in safe load indication systems for telescopic and lattice-boom cranes and the system provider of innovative mobile automation platforms for all applications involving rough environmental conditions. The company is setting new standards in meeting safety requirements and in the product categories of sensors, controllers, consoles, and software for mobile machines and applications – across all industries.
Hirschmann MCS produces and sells product and system solutions for manufacturers of mobile machines and equpiment. It has 130 employees in Ettlingen, Germany and another 20 in Chambersburg, Pennsylvania (in the United States), and 300 staff work at a joint venture in Xuzhou, China and a sales office in Shanghai.

Contact:

Nicole Krupp-Sieber

Hirschmann Automation and Control GmbH
Hirschmann Mobile Machine Control Solutions
Hertzstrasse 32 - 34
76275 Ettlingen
Germany

Phone: +49 (0)7243 709-3101
Fax:    +49 (0)7243 709-3129
e-Mail: Nicole.Krupp-Sieber@belden.com
www.beldensolutions.com

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