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Experience Qmatic’s Customer Flow Management Solutions Firsthand

02-14-2012 03:21 AM CET | Health & Medicine

Press release from: Q-Matic Corporation


Contact: Shundri Banks
Phone: (770) 817-4250

Experience Qmatic’s Customer Flow Management Solutions Firsthand
Qmatic’s newly renovated Technology Lab is open for visitor tours

DULUTH— Monday, February 13, 2012
Q-Matic Corporation, the world leader in queuing and Customer Flow Management (CFM) solutions, is proud to announce the opening of their newly renovated Technology Lab located in their Duluth, Georgia office.

The Qmatic Technology Lab offers touring visitors the opportunity to share the same experience that customers have when visiting facilities with a Qmatic system. The lab showcases a variety of Qmatic systems in action: from entry level, stand-alone system options to full-blown enterprise class Customer Flow Management solutions. A certified Sales Engineer or Sales Director will guide visitors through the lab, which has been modeled to realistically represent the facilities they serve. Gain hands-on experience using the individual software and hardware solution components and walk through the steps of the Customer Flow Management process.

“I truly enjoy taking participants on a tour through our Technology Lab. It makes it easier to address any questions or concerns. Plus, it allows me to better understand their challenges and serve a client effectively,” said Graham Gidley, Qmatic Sales Engineer.

The thinking behind the creation of the Technology Lab is that it can serve to demonstrate the CFM solution in action; as a tool to explain and train on the different steps of the CFM methodology; to physically show the different processes and benefits to customers, staff and management; and as a learning center for Qmatic employees to discover new and better features and practices by simply listening to visitor contributions. Qmatic also feels that through use of a product, participating visitors will better identify the best solution for their facility, thereby ensuring the best match to suit a client’s needs.

Qmatic’s systems and the CFM methodology help organizations to manage their customer traffic and in turn, increase employee productivity, overall efficiency, and customer satisfaction. A fair, well-run environment improves the customer flow and staff experience, while statistical data and reporting helps management to meet centrally set targets and optimize available resources.


About Qmatic: Q-Matic Corporation (Qmatic) is the inventor of Customer Flow Management (CFM) and the world’s largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. Qmatic operates in 122 countries with 51,800 installations globally in the healthcare, public, retail, finance and travel sectors. Every year, a Qmatic system is used 1.8 billion times throughout the world.

Editor’s Note:
For additional information about Qmatic’s Technology Lab, or to schedule a tour, please contact:
Q-Matic Corporation
Sales Department – Shundri Banks
2400 Commerce Ave., Bldg. 1100, Ste. 100, Duluth, GA 30096
Phone: (770) 817-4250
Fax: (770) 817-4594
Available: 9-5:30, M-F
Schedule an appointment:

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