openPR Logo
Press release

GSN and Daisee partner to provide AI-powered automated quality management to improve customer experience

08-05-2020 10:03 AM CET | IT, New Media & Software

Press release from: Daisee Pty Ltd

GSN and Daisee partner to provide AI-powered automated quality

GSN and Daisee are excited to announce the award winning Daisee solution is now available as part of GSN’s ecosystem of pioneering cloud contact centre solutions. This partnership brings together the contact centre expertise of GSN with the advanced AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.

The direct partnership between GSN’s leading cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to quickly understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.

“I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions. We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment. It is a perfect fit for our customers” said Richard Fink, CEO of GSN.

Daisee analyses every single voice interaction using its patent-pending proprietary sentiment engine. The world’s first Programmable Scorecard™ augments the quality management process, replacing the traditional paper scorecard with an automated, digital one, flagging critical focus areas within the media player and providing descriptive rationale as to why certain questions failed or passed. Workflow automatically triages low-scoring, high risk calls for operational personnel to review and remediate.

“Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand” said Richard Kimber, Founder & CEO, Daisee.

For more information, please contact Harrison Deck (Sales Director ANZ) at Daisee on +61-(0)404 697 151 or Tim Noll (Enterprise Architect) at GSN on +61-(0)437 287 531.

Level 4, 38 Oxley Street
St Leonards NSW 2065
AUSTRALIA
Harrison Deck
+61-(0)404 697 151

About GSN
GSN is an Australian owned customer engagement solutions provider and a pioneer in Cloud and SaaS technologies since 2003. GSN delivers innovative customer engagement solutions with data and insights, service design, and development expertise to create value in every customer interaction.
www.gsn.com.au

About Daisee
Daisee builds technology that empowers people. Daisee provides customer interaction quality management, powered by proprietary AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling. Daisee helps people solve problems by making interactions simple and smart so they can have a more significant impact, be more productive, and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
www.daisee.com

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release GSN and Daisee partner to provide AI-powered automated quality management to improve customer experience here

News-ID: 2103630 • Views: 677

More Releases from Daisee Pty Ltd

Daisee named by Gartner as a Cool Vendor in AI for Customer Analytics
Sydney, Australian., Sept 10, 2020 -- Daisee, an Australian headquartered global A.I. software company specializing in automated quality management for customer interactions, powered by artificial intelligence and customer analytics, today announced that it has been named a Cool Vendor in the Cool Vendors: AI for Customer Analytics report by Gartner, Inc. Daisee has the unique ability to automatically score and rate 100% of customer interactions in near-real-time, quickly identifying

More Releases for GSN

New touch-sensitive switches with LED illumination
New touch-sensitive switches with LED illumination extend the wide product program of Greatecs (www.greatecs.com). These innovative switches (BR20 series) are water-proof and dust-tight with dimensions of 20mm x 20mm. These interface components are ideal for state of the art applications in industry technology, white goods and automation. A touch on the LED illuminated surface generates a capacitive signal. This signal is send to the control unit while the LED color changes
New Watertight Encoder from GREATECS
Encoders are more frequently used for innovative operations that must endure harsh environments. The new watertight Encoders (EC97) from GREATECS feature sealed construction and meets the demanding requirement of IP67 for dust and water-tight performance. These components are particularly suited for outdoor applications. The new EC97 encoders have a resolution of 20 detents and 20 pulses per 360° rotation in standard configuration. The form and function of the rotary stainless steel
OLED switches and displays from Greatecs
Innovative OLED switches extend the wide product program of Greatecs. The programmable switches can indicate videos and pictures in a brilliance and sharpness never seen before. One of the outstanding features is a high-resolution OLED display with 96x96 pixels and 65,000 colors. The OLED technology presents many advantages including enhanced viewing angles, sharper contrasts and higher brightnesses. The OLED switches offer attractive and multimedia-based applications: Endless possibilities of videos, graphics and
New washable 12mm Tactile Switches
New washable Tactile Switches in size 12mm (TP57 series) extend the wide product program of Greatecs. For the first time it is possible to fulfill the request for washability at these larger switches with an edge length of 12mm. The offered switches are available with SMT and THT terminals. Another highlight is the environmental compatibility due to the use of halogen-free recyclable materials. There are 5 different actuating forces available with
New vandal-proof and water-tight pushbutton switches
New vandal-proof and watertight pushbutton switches extend the wide product program of Greatecs. The offered switches (PAV22 and PAV25 series) are vandal-proof according to IK10 standard and dust / water-tight according to IP65. Due to the use of high-quality stainless steel these switches are suited for harsh environments and public areas. Customers can choose between a dot type and circle type of LED illumination, the standard colors are red, green, yellow,
Switches with halogen-free materials from Greatecs
Five new series of halogen-free and recyclable switches expand the product range of Greatecs. Due to the use of environmentally friendly materials the components can be submitted to a recycling process. At the market launch the series include DIP, slide, standard tactile, low profile tactile and double action switches. The recyclable DIP switches (DX48H series) have a small size (1.27mm pitch), SMT terminals and are available with 2, 4, 6, 8