openPR Logo
Press release

Hamburg Aviation Conference 2012: Aviation and Passenger Satisfaction

01-04-2012 04:22 PM CET | Tourism, Cars, Traffic

Press release from: Hamburg Airport

200 aviation experts to attend renowned congress in Hamburg

Aviation is changing more and more from a transport industry to a service industry. For companies in the aviation industry, this means an intense reorientation. The independent operational and functional processes of individual companies are having to give way to an increased adoption of the customer viewpoint. This is the only way to ensure responsiveness to requirements and higher levels of value creation.

And so the customer is also the focal point of the Hamburg Aviation Conference 2012, being held from 22 to 24 February, 2012. “Customer Orientation within the aviation industry: do we always create value at all levels?” is the theme of this year’s conference and will guide the presentations and discussions of around 200 experts from the aviation industry and the academic and research fields as they meet to explore current developments in the sector.

Aviation is in a state of flux. The financial and fiscal crisis, the rising price of kerosene, an increased tax burden for emissions and the Aviation Charge being levied in Germany will significantly change the industry and the behaviour of all players. At the same time, customer expectations of companies in the aviation industry are rising in a variety of ways.

Participating in the international aviation sector means living in a world characterised by the competing interests of competition, economic viability and customer value.

But just how much progress has customer orientation really made in the field of aviation? Do we always place service provision and customer needs at the forefront of our behaviour and action? Where is there need for improvement? Can the aviation sector learn from other industries? What will an increased focus on customer requirements mean and how can we measure the success of our actions?

According to Michael Eggenschwiler, Chief Executive Officer of Hamburg Airport, “We very deliberately selected customer orientation as the core element of the 15th Hamburg Aviation Conference. Our industry is increasingly subject to the conflicting demands of efficiency – often only achievable by standardisation – and the distinct requirements of individual customers. The job description for modern management within our industry over the coming years will be to enhance and increase the interconnectedness of these two poles.”

Innovation and cooperation will have a key role to play. Added value for individual participants can only be created if and when we are able to speak openly about improved service to the customer and when we see ourselves as a joint service provider, Michael Eggenschwiler continues.

Speakers at the Hamburg Aviation Conference will include Prof. Dr. Eckhard Minx, Former Head of the Daimler Society and Technology Research Group and Chairman of the Daimler and Benz Foundation, Berlin, Michael Solomon, Ph.D., Professor of Marketing and Director of the Center for Consumer Research at the Haub School of Business at Saint Joseph’s University in Philadelphia, USA and Oliver Wagner, Head of Non-Hub Services at Lufthansa and Managing Director of Germanwings.

You can find further information about the conference on the internet at www.hamburg-aviation-conference.de.

Hamburg Airport is the biggest airport in northern Germany. 13,56 million passengers took off and landed here in 2011, 60 airlines offered nonstop services from Hamburg to 115 national and international destinations. 1,700 people work for Flughafen Hamburg GmbH and its subsidiaries, while on the whole 15,000 people are employed by companies based at the airport. This year sees Hamburg Airport’s 101st anniversary, which makes it the oldest airport still operated on its original premises.

Stefanie Harder
Head of Press and Public Relations
Hamburg Airport
Flughafenstr. 1-3
D-22335 Hamburg
Germany
Tel: +49 (0)405075 3611
presse@ham.airport.de

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Hamburg Aviation Conference 2012: Aviation and Passenger Satisfaction here

News-ID: 206033 • Views:

More Releases from Hamburg Airport

Is the aviation industry at its limits? The future of the industry is the subjec …
The aviation industry is living through turbulent times. Many airlines have lost their footing. This also applies to traditional airlines, some of which have had to close their doors. Many of the top airlines are looking for new business models in order to remain commercially viable. High fuel prices and additional taxes are imposing a burden on the companies. At the same time, international aviation is experiencing stronger demand than

More Releases for Aviation

Aviation Gasoline Market is Booming Worldwide | Major Giants- Chevron Aviation, …
HTFMI Recently published a Study on Aviation Gasoline Market, it is expected to grow at a CAGR of 5.6 % and may see the market value of 4.8 Billion by 2032, currently pegged at 3.1 Billion. While focusing on the major driving and restraining forces in this market, the report also provides a comprehensive study of the future trends and developments of the market. Major companies profiled in Aviation Gasoline Market
Aviation Fuel Market Growth: Renewable & Alternative Aviation Fuels
According to a new report published by Allied Market Research, the global aviation fuel market size was valued at $179.2 billion in 2018 and is anticipated to generate $238.5 billion by 2026. The market is projected to experience growth at a CAGR of 3.5% from 2019 to 2026. Aviation fuel is a type of petroleum-based fuel used to energize an aircraft. It has better quality than other fuels used in any
Aircraft Redelivery Management Service Market Giants Spending Is Going To Boom | …
New Jersey, United States,- Mr Accuracy Reports published new research on Global Aircraft Redelivery Management Service covering micro level of analysis by competitors and key business segments (2022-2029). The Global Aircraft Redelivery Management Service explores comprehensive study on various segments like opportunities, size, development, innovation, sales and overall growth of major players. The research is carried out on primary and secondary statistics sources and it consists both qualitative and quantitative
Aviation Insurance for General Aviation Market to See Huge Growth by 2027 | Star …
The Latest Released Aviation Insurance for General Aviation market study has evaluated the future growth potential of Aviation Insurance for General Aviation market and provides information and useful stats on market structure and size. The report is intended to provide market intelligence and strategic insights to help decision makers take sound investment decisions and identify potential gaps and growth opportunities. Additionally, the report also identifies and analyses changing dynamics, emerging
Aviation Leasing Market Worth Observing Growth: Aviation Capital Group, AerCap, …
Global Aviation Leasing Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread) is latest research study released by HTF MI evaluating the market, highlighting opportunities, risk side analysis, and leveraged with strategic and tactical decision-making support. The study provides information on market trends and development, drivers, capacities, technologies, and on the changing investment structure of the Global Aviation Leasing
Aviation Consulting Service Market Worth Observing Growth | ACS, Aerologistix Av …
AMA Research have added latest edition of survey study on Aviation Consulting Service Market with 100+ market data Tables, Pie Chat, Graphs & Figures spread through Pages and easy to understand detailed analysis. At present, the market is developing its presence. The Research report presents a complete assessment of the Market and contains a future trend, current growth factors, attentive opinions, facts, and industry validated market data. The research study