openPR Logo
Press release

Interactive Intelligence Sponsors Government Contact Center Forum

11-24-2011 02:23 AM CET | IT, New Media & Software

Press release from: Interactive Intelligence Inc.

Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence

Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence

DUBAI, United Arab Emirates, 23rd November 2011: Interactive Intelligence, a global provider of unified IP business communications solutions has announced its prime sponsorship of the Government Contact Center Forum that will be held in Dubai from 12-15 December, 2011.

Talking about the company’s involvement in the conference, Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence says, “Government departments worldwide are one of the biggest call centre markets in the world and this trend is being seen in the Middle East as well.
Considering that this field is still relatively new in the region, there is a need to educate key decision makers about the latest technologies, concepts and best practices. This will play a role in revolutionising and modernising the industry and bringing it up to international standards”.

“Interactive Intelligence has a rich heritage of working with government entities across the world including the Middle East and supporting their contact center technology requirements. Our sponsorship of the Government Contact Center Forum gives us a good platform to share this wealth of knowledge and experience with event attendees and to showcase our capabilities. Interactive Intelligence can help current and future customers based on a customized approach to the region’s specific needs”.

Interactive Intelligence is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s Customer Interaction Center™ (CIC) software platform is available on-premise or as a hosted service,  The SIP based solution is agile and innovative in its all-in-one, open standards architecture for multichannel interactions.

The three day conference programme will include case studies, subject-specific tutorials and workshops by industry specialists, networking with some of the leading Middle East Call Centre Awards winners and a Call Centre site visit.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Colin Saldanha
Procre8
Villa 41, 81-d Street, Uptown Mirdif
P.O. Box 78835, Dubai
United Arab Emirates

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Interactive Intelligence Sponsors Government Contact Center Forum here

News-ID: 201777 • Views: 1144

More Releases from Interactive Intelligence Inc.

Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infra …
DUBAI, United Arab Emirates, 12th December, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has added three vice president positions to further enhance the company’s cloud communications infrastructure, service and support. Ray Cappola, Jose Martinez, and Steven Vaughan all fill newly created vice president positions, and bring a combined 48-plus years of experience to the Interactive Intelligence Communications
Interactive Intelligence Receives Miercom’s Performance Verified Certification
DUBAI, United Arab Emirates, 20th November, 2013 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has received Miercom’s Performance Verified Certification of its contact center and unified communications software. The all-in-one IP communications software suite, Customer Interaction Center™ (CIC) 4.0, received the certification based on its features, scalability, and call-handling/processing capabilities. “Based on our observations during the multi-day lab test,
Interactive Intelligence Releases Enhanced Version of Bay Bridge Decisions™ Pr …
DUBAI, United Arab Emirates, Feb. 28, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an enhanced version of its Bay Bridge Decisions™ product suite. Version 3.9 of the contact center forecasting, capacity planning, and analysis product suite has been enhanced to reduce costs and improve customer service. “We added multichannel features, custom feedback metrics, and a new cloud-based deployment
Increasing Collaboration, Deployment of Cloud and Remote Access will Drive Unifi …
DUBAI, United Arab Emirates, 26th February, 2013 – According to a recent report issued by Frost & Sullivan entitled “UCC Market Predictions for 2013 and Beyond”, growth in the unified communications and collaboration (UCC) market in the next few years can be expected predominantly in the field of mobile technologies, videoconferencing and social networking business solutions. The research firm had previously predicted that the Unified Communications (UC) market in

All 5 Releases


More Releases for Middle

Middle East Railway Sector Middle East Railway Sales Report
For Report Sample Contact: neeraj@kuickresearch.com or +91-11-47067990 Report Table of Contents Middle East Outlook 1.1 Countries Overview 1.2 Middle East Economy 1.3 Transportation in Middle East Middle East Rail Transport Outlook 2.1 Overall Status of Rail Transport in Middle East 2.2 Trends in Railway Infrastructure Development in Middle East Saudi Arabia 3.1 Existing Railway Infrastructure 3.2 Proposed/Planned Railway Infrastructure 3.3 Regulatory Framework 3.4
Middle Ear Implants Market
Middle Ear Implants Market Overview Middle implant ear is a small device inserted into the middle ear and coupled to ossicles. Middle ear implants are devices designed for those who suffer mild- moderate mix or sensorineural hearing loss and conductive hearing loss. Middle ear implant is an advanced technology for the conventional use of hearing aid. A middle ear implant is recommended for people suffering from earmould allergies, skin problems, ear
Strong impulses in Middle-East
at-visions ONEvision Hotel TV solution is set to make big impact in Middle East. at-visions ONEvision Hotel TV solution is set to make big impact in Middle East. Parallel to establishing a strategic partnership with Omnix, the leading AV system integrator in Middle East, at-visions presented its approach of Hotel TV to qualified prospective buyers. "We were able to discuss our solution in detail with experienced senior-level management representatives from quite
Middle Classes Dominate Brazilian Investments
The changing face of the Brazilian middle class brings new challenges to domestic and foreign investment in Brazil. Once content with cheap promotions, the middle class is now more discerning and looking for quality. This search for better products affects consumer goods across the board. From laptops to real estate, Brazilian middle class (known as Class C) is going for quality over price. Until now, they were content with cheap offers,
Investment in Brazil's Middle Classes
After eight years under Lula, Brazil now has a new president. Like her predecessor, newly-elected President Dilma has pledged to continue investment in Brazil’s new middle classes. Under this investment, Brazil has experienced spectacular economic and social growth. A glance at statistics in key areas since 2002 shows impressive increases in both Brazilian wealth and social status. Although there is still plenty to do to fulfil Dilma’s pledge to end
Middle Managers Business Software Perception
The purpose of "inlevel 2011 Report: Middle Management as Business Software Influencer's" based on survey conducted between American middle managers was to check their approach to business software. Do they have influence on software they use? What they need? Do business software vendors pay enough attention to them? Middle managers are not typical decision makers within enterprise. However, 42% of them actively act during enterprise software selection process. They want to