Press release
Global Call Center AI Market is Set to Reach USD 2,896.5 million by 2024
Call Center AI Market
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Automatic speech recognition (ASR) category held the largest share in the call center AI market in 2018
On the basis of technology, the call center AI market is segmented into natural language processing, machine learning, automatic speech recognition, computer vision, video recognition, and others. Of all, the automatic speech recognition (ASR) category held the largest share in the call center AI market in 2018. The growth of this segment is attributed to the fact that automatic speech recognition helps in creating a more accurate customer database, which in turn, helps the companies in forecasting customer behavior and achieving high customer satisfaction.
Based on deployment, the call center AI market is categorized into cloud-based and on-premises. Of all, the cloud-based category held the larger share in the call center AI market in 2018.
Geography Insight
Geographically, North America has accounted for the largest share in the call center AI market, globally and is predicted to grow significantly during the forecast period. The growth of this market is attributed towards the existence of a large number of established players in the U.S., increasing number of investments related to adoption of AI, and increasing preference for automated work operations in call centers in the region.
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Competitive Insight
Some of the key players operating in the global call center AI market are Amazon Web Services Inc., Microsoft Corporation, Google LLC, International Business Machines Corporation, Oracle Corporation, Cogito Corporation, SmartAction LLC, Five9 Inc., Avaya Inc., NICE inContact, Talkdesk Inc., Zendesk Inc., Nuance Communications Inc., Haptik Inc., and SAP SE.
Global Call Center AI Market Coverage
Component Insight and Forecast 2014-2024
Solutions
Chatbot
Intelligent Virtual Assistant (IVA)
Intelligent Interactive Voice Response (IVR) System
Services
Professional
Managed
Deployment Insight and Forecast 2014-2024
On-Premises
Cloud-Based
Vertical Insight and Forecast 2014-2024
Banking, Financial Services, and Insurance (BFSI)
Retail and E-commerce
Healthcare
Telecom
Media and Entertainment
Energy & Utilities
Oil & Gas
Government
Others
Technology Insight and Forecast 2014-2024
Natural Language Processing
Machine Learning
Automatic Speech Recognition
Computer Vision
Video Recognition
Others
Geographical Segmentation
Call Center AI Market by Region
North America
By Component
By Deployment
By Vertical
By Technology
By Country - U.S., Canada, and Mexico
Europe
By Component
By Deployment
By Vertical
By Technology
By Country - Germany, U.K., France, Italy, Russia, and Rest of Europe
Asia-Pacific (APAC)
By Component
By Deployment
By Vertical
By Technology
By Country - China, Japan, India, South Korea, Australia, and Rest of Asia-Pacific
Rest of the World (RoW)
By Component
By Deployment
By Vertical
By Technology
By Country - Brazil, Saudi Arabia, South Africa, U.A.E., Turkey, and Other Countries
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