Introducing Difficult Conversations Training Materials for Training and Development on Soft Skills and Management

We all find ourselves in heated discussion sometimes. It is easy to get emotional in such situations and to say something that we come to regret later on. The secret to a successful conversation is the ability to control our emotions and stay focused on the facts.
The aim of this course is to introduce delegates to systematic interpersonal communication techniques which allow them to stay in control and in charge of difficult conversations. Some of the topics covered in this course include ways to control reactions, finding root cause of concerns, effective apologising, delivering bad news, and empathy and monitoring self- talk.
To take full advantage of this course, delegates need to become fully familiarised with the techniques discussed during the course. In order to encourage better learning, we at SkillsConverged use proven training methodologies which aim to facilitate learning for delegates.
Numerous training exercises and resources are provided the Difficult Conversation Training Materials that gradually and methodically prepares delegates for using these techniques during a difficult conversation.
Train the trainer guidelines are also provided with various tips on how to run the course to get the best results along with pacing guidelines, comprehensive workbooks, handouts and so on.

For more details on these training resources see:
http://www.skillsconverged.com/TrainingMaterials/InterpersonalDevelopment/TrainingMaterialDifficultConversations/tabid/350/Default.aspx

You can find more information on all training resources from the website: http://www.skillsconverged.com

Skills Converged delivers training courses on soft skills and productivity used for staff training and personal development. Using extensive research on training methodology as well as latest developments on soft skills and accelerated learning, the company designs and produces state of the art training materials. These affordable training resources can significantly help trainers to quickly deploy new courses and respond to market demand. Free downloadable training resources, roleplays, team building exercises and trainer resources are also available on the web site to enhance these courses based on a trainer’s custom requirements.

Skills Converged
PO Box 358
Plymouth
PL3 5WH
UK

This release was published on openPR.