LATAM Outsourced Customer Care Services Market Size is Expected to Carve Out A Lucrative Growth by 2024 | Accenture, Aegis Global, Alorica, Amdocs, Sitel, SPi Global, STARTEK, SYNNEX, Teleperformance, TTEC, Transcom, West Corporation

LATAM outsourced customer care services market size is anticipated to carve out a lucrative growth path over the coming seven years. This growth can be credited to the increasing English-speaking population and the growing penetration of the Internet. Besides, the reduction in telecom rates and the presence of highly educated agents will also spur the regional growth. LATAM also has a significantly large Spanish-speaking population, and offers the advantage of bilingual agents. Besides, the geographic proximity to the U.S. is another driving factor that makes the region a popular outsourcing destination, propelling LATAM outsourced customer care services market.

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In a bid to concentrate on their core competencies, renowned firms have been outsourcing their operations. Outsourced Customer Care Services Market is expected to carve a profitable growth graph subject to this very factor. As per statistics, this market is anticipated to cross USD 110 billion by 2024, with a CAGR projection of 6% over 2017-2024. Outsourcing services provides several benefits to the firm, including improved operational flexibility, lowered overhead costs, and an elevated level of assured services.

The Major Key Players in the Market are as follows:

1. Accenture
2. Aegis Global
3. Alorica
4. Amdocs
5. Convergys
6. Expert Global Solutions (now Alorica)
7. Infosys
8. Sitel
9. SPi Global
10. STARTEK
11. Sykes Enterprises, Incorporated
12. SYNNEX
13. Teleperformance
14. TTEC
15. Transcom
16. West Corporation

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CRM technology hosting is one of most lucrative service segments of outsourced customer care services market size. The demand for low cost services is expected to augment the growth of this service segment over the coming seven years. CRM technology provides flexible solutions for various consumer problems and helps them use the features as they desire. Besides, it has been observed that most firms are reluctant to shift their service offering to multiple channels, which will further spur outsourced customer care services market share from CRM technology hosting services.

Rising social media trends owing to internet proliferation and providing support to client queries through this platform is expected to benefit the outsourced customer care services market. Call center outsourcing, increasing use of social media platforms are some of the opportunities available for industry participants. Redistribution of client management tasks aid the companies to cater to consumer needs without managing human resource and infrastructure facilities.

The competitive landscape of outsourced customer care services market includes the participation of numerous giants such as Transcom Worldwide, Expert Global Solutions, Convergys Corporation, Aegis, Accenture, StarTek, Synnex Corporation, and Amdocs. While outsourcing services, it is essential to choose the most appropriate vendor. On these grounds, companies execute several testing methodologies to verify if their outsourced service portfolio is being launched with a reliable, well-known vendor.

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