23.1% Growth Rate for Customer Experience Management Market by 2022 | Adobe Systems, Oracle, IBM, Avaya, NICE Systems, Nokia, OpenText, Tech Mahindra and Others.

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The Customer Experience Management Market is projected to grow from an estimated US$ 5.98 Billion in 2017 to USD 16.91 Billion by 2022, at a CAGR of 23.1% during the forecast period, 2017 to 2022. This report spread across 159 Pages, Profiling 14 Companies and Supported with 68 Tables and 31 Figures is now available in this market research.

Based on Touch Point, the call center segment is estimated to account for the largest share of the customer experience management market in 2017 Based on touch point, the call center segment is estimated to account for the largest share of the customer experience management market in 2017.Call centers serve as key business differentiators whereby customers interact with customer care executives about their product usage experience and provide first-hand experience.

“Based on Vertical, the telecommunication service providers segment is estimated to account for the largest share of the customer experience management market in 2017”
Based on Vertical, the telecommunication service providers segment is estimated to account for the largest share of the customer experience management market in 2017. Telecom service providers are reaching out to subscribers through websites, call centers, social media, their applications, and others to judge the experience of the product offered. The telecom sector is a mature market place, where the pressing value proposition is customer loyalty.

“North America is estimated to account for the largest share of the customer experience management market in 2017”
The Customer Experience Management Market has been studied for North America, Asia Pacific (APAC), Europe, the Middle East & Africa (MEA), and Latin America. North America is estimated to lead the customer experience management market in 2017. An increase in the number of mobile users and rise in the demand for customer experience management solutions by industries are driving the growth of the North America customer experience management market. The high adoption of customer experience management solutions in this region is due to the availability of advanced IT infrastructure and proficient technical expertise, which are some of the key factors expected to fuel the growth of the customer experience management market in North America.

Breakdown of primary participants’ profile:
• By Company Type: Tier 1: 70%, Tier 2: 20%, and Tier 3:10%
• By Designation: C-level: 23%, Director level:63%, and Others:14%
• By Region: North America: 70%,Europe: 20%, and Asia Pacific: 10%

Report Highlights:
• To analyze the opportunities in the market for stakeholders and provide details of the competitive landscape of the market

• To define, describe, and forecast the global customer experience management market on the basis of five regions, namely, North America, Europe, Asia Pacific, Middle East and Africa, and Latin America

• To provide detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, industry specific challenges, and burning issues)

• To track and analyze competitive developments, such as mergers & acquisitions, agreements & contracts, joint ventures, partnerships, and strategic alliances in the market

• To profile key players and comprehensively analyze their core competencies2 including innovation, quality, and customer experience

Most Popular Companies in the Customer Experience Management Market include are Adobe Systems (US), Oracle (US), IBM (US), Avaya (US), NICE Systems (Israel), Nokia (Finland), OpenText (Canada), Tech Mahindra (India), Verint Systems (US), MaritzCX (US).

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Target Audience for Customer Experience Management Market: Customer Experience Management Solution Providers, Industries, IT Hardware/Software/Services Suppliers, Software and System Integrators, Value Added Resellers (VARs), Software Developers, Application Developers.

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