Contact Center Applications Market to 2027 - Global Analysis and Forecasts by Solution, Service, Deployment Model, Key Players 3clogic, Alcatel Lucent Enterprise, Aspect Software, Avaya, Cisco Systems, Enghouse Interactive, Five9
In a bid to garner larger market shares, businesses today have laid down large emphasis on customer serving strategies. The contact center applications comprise of a part of larger customer relationship management strategies. Contact center applications offer Omni-channel communication services with the customer over voice, mail, social media, and website support. With the help of contact center applications, the inbound and outbound processes of an organization are automated and it reduces the burden on the customer care department thereby contributing in boosting the overall productivity of the organization.
Increasing needs for organizations to adopt a customer-centric approach in the wake of fierce competitions, and the presence of Omni-channel communication methods are the major factors driving the contact center applications market. Problems in integration with the legacy systems hinder the smooth adoptions of the contact center applications market and pose little challenges to the growth. Further, proliferation in the number of customers using social media lay out a strong growth platform for the players in the contact center applications market.
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The reports cover key developments in the contact center applications market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from contact center applications market are anticipated to lucrative growth opportunities in the future with the rising demand for contact center applications in the global market. Below mentioned is the list of few companies engaged in the contact center applications market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the contact center applications market. In addition, the report focuses on leading industry players with information such as company profiles, solutions, and services offered, financial information of the last 3 years, the key development in the past five years.
-Alcatel Lucent Enterprise
The global contact center applications market is segmented on the basis of solution, service, deployment model, and end-user. Based on solution, the contact center applications market is segmented into Automatic Call Distribution (ACD), Call Recording, Computer Telephony Integration (CTI), Customer Collaboration, Dialer, Interactive Voice Responses (IVR), Reporting & Analytics, Workforce Optimization, and Others. On the basis of service, the contact center applications market is segmented into Integration and Deployment, Support and Maintenance, Training and Consulting, and Managed Services. Further, the contact center applications market is segmented on the basis of deployment model into Cloud-based and On-premise. The contact center applications market on the basis of the end-user is classified into BFSI, Consumer Goods and Retail, Healthcare, IT and Telecom, Government, Media and Entertainment, Travel and Hospitality, and Others.
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Table of Content:
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. CONTACT CENTER APPLICATIONS MARKET LANDSCAPE
5. CONTACT CENTER APPLICATIONS MARKET - KEY MARKET DYNAMICS
6. CONTACT CENTER APPLICATIONS MARKET - GLOBAL MARKET ANALYSIS
7. CONTACT CENTER APPLICATIONS MARKET - REVENUE AND FORECASTS TO 2027 - SOLUTION
8. CONTACT CENTER APPLICATIONS MARKET - REVENUE AND FORECASTS TO 2027 - SERVICE
9. CONTACT CENTER APPLICATIONS MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT MODEL
10. CONTACT CENTER APPLICATIONS MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
11. CONTACT CENTER APPLICATIONS MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
12. INDUSTRY LANDSCAPE
13. CONTACT CENTER APPLICATIONS MARKET, KEY COMPANY PROFILES
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