Cloud-Based Contact Center Market Is Booming Worldwide | 8x8 Inc, Five9 , Cisco Systems, Genesys , Oracle , New Voice Media, Connect First, Aspect Software and Others

The Global Cloud-Based Contact Center Market is committed fulfilling the requirements of the clients by giving them thorough insights into the market. An exclusive data offered in this report is collected by research and industry experts team. Cloud-Based Contact Center Market report spread across 144 Pages, Profiling 10 Companies and Supported with 70 Tables and 38 Figures is now available in this Research report.

The Global Cloud-Based Contact Center Market is expected to grow from US$ 6.80 Billion in 2017 to US$ 20.93 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period. Download Here Free Sample Research Report at https://www.reportsnreports.com/contacts/requestsample.aspx?name=296427

Cloud-based contact centers are independent of the location they are situated that enables agents, supervisors, and administrators to access them from anywhere through a phone or by an internet connection. This makes cloud-based contact centers a disaster recovery/business continuity solution.

“The Call Routing and queuing segment is expected to have the largest market size during the forecast period”
Call Routing designates certain calls to different agents and locations depending on a variety of factors. Focusing on call routing enables organizations to manage thousands of calls continuously without compromising with the customer satisfaction. Moreover, organizations could easily manage spikes in call volume by intelligently distributing calls among multiple contact centers, including remote centers and home-based agents, with the unique cloud routing technology.

“The Large Enterprise segment is expected to have the larger market share during the forecast period”
The Cloud-Based Contact Center market has been segmented based on organization size into Small and Medium-sized Enterprises (SMEs) and large enterprises. The major benefit large enterprises receive with the implementation of cloud transformation is that the cloud services are maintained and supported by the vendors themselves. Moreover, firms could thereby engage their employees in more strategic business tasks.

“North America is estimated to have the largest market share in 2017, whereas Asia Pacific is projected to grow at the highest rate during the forecast period”
North America is estimated to capture the largest market share in 2017, and the trend is expected to continue during the forecast period. Growth in adoption of cloud-based services in SMEs and large enterprises is expected to drive the revenue growth in this region. On the other hand, the cloud-based contact center market in Asia Pacific (APAC) is expected to witness an exponential growth and is projected to be one of the fastest-growing regions in the global cloud-based contact center market.

Breakdown of primary participants’ profile:
• By Company Type: Tier I:50%, Tier II: 33%, and Tier III:17%
• By Designation: C Level:50%, D Level:17%, and Others: 33%
• By Region: North America:33%, APAC: 17%, Europe:33%, and RoW: 17%

Report Highloghts:
The Main Objective of this report is to define, describe, and forecast the global cloud-based contact center market based on solutions, services, deployment models, organization sizes, applications, verticals, and regions. The report provides detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth. The report aims to strategically analyze the micromarkets with respect to individual growth trends, prospects, and contributions to the global market. In addition, this report attempts to forecast the market size of the 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America.

Target Audience for Cloud-Based Contact Center Market: Information Technology (IT) infrastructure equipment providers, Cloud computing companies, Support infrastructure equipment providers, Component providers, Software providers, System integrators, Network service providers, Monitoring service providers, Professional service providers, Distributors and resellers, Financial organizations, Government and standardization bodies, Healthcare organizations.

Most Popular Companies in the Cloud-Based Contact Center Market include are 8x8 Inc. (US), Five9 (US), Cisco Systems (US), Genesys (US), Oracle (US), New Voice Media (UK), Connect First (US), Aspect Software (US), NICE Ltd. (Israel), 3CLogic (US).

Competitive Landscape of Cloud-Based Contact Center Market:
Overview
Market Ranking
New Product/Technology Launches
Partnerships, Agreements, and Collaborations
Mergers and Acquisitions

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