Agent Performance Optimization Market Grow at 15.4% CAGR to 2024 | NICE, Genesys, Verint Systems, Aspect, Calabrio, Five9, Teleopti AB

Global Agent Performance Optimization Market Growth Status and Outlook 2019-2024

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

With today's complex and omnichannel customer journeys, executives and organizations should strive to get everything they can out of their workforce management system. The bottom line is that optimizing contact center and call center performance will help to develop a competitive advantage as agent productivity is improved, customers' needs are proactively met, and, ultimately, revenues are increased.

A Workforce Management solution can have a profound impact on all areas of the customer service - from long-term planning and intraday management, to follow-up and performance management.

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Companies Profiled in this report includes: NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International, InVision AG, Upstream Works Software, Envision Telephony, CallMiner, CallFinder, HigherGround, Inc.

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The new manufacturer entrants in the market are finding it hard to compete with the international vendors based on quality, reliability, and innovations in technology.

The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence. Market stays in mature period with a clear concentration.

Significant and lasting barriers make entry into this market difficult. These barriers include, but are not limited to: (i) product development costs; (ii) capital requirements; (iii) intellectual property rights; (iv) regulatory requirement; and (v) Transitions' unfair methods of competition.

Despite the presence of competition problems, due to the global recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market is intensely competitive .The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field.

According to this study, over the next five years the Agent Performance Optimization (APO) market will register a 15.4% CAGR in terms of revenue, the global market size will reach US$ 4530 million by 2024, from US$ 1920 million in 2019. In particular, this report presents the global revenue market share of key companies in Agent Performance Optimization (APO) business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Agent Performance Optimization (APO) market by product type, application, key companies and key regions.

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Research objectives

To study and analyze the global Agent Performance Optimization (APO) market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.

To understand the structure of Agent Performance Optimization (APO) market by identifying its various subsegments.

Focuses on the key global Agent Performance Optimization (APO) players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.

To analyze the Agent Performance Optimization (APO) with respect to individual growth trends, future prospects, and their contribution to the total market.

To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

To project the size of Agent Performance Optimization (APO) submarkets, with respect to key regions (along with their respective key countries).

To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.

To strategically profile the key players and comprehensively analyze their growth strategies.

Table of Content:

2019-2024 Global Agent Performance Optimization (APO) Market Report (Status and Outlook)

1 Scope of the Report

2 Executive Summary

3 Global Agent Performance Optimization (APO) by Players

4 Agent Performance Optimization (APO) by Regions

5 Americas

6 APAC

7 Europe

8 Middle East & Africa

9 Market Drivers, Challenges and Trends

10 Global Agent Performance Optimization (APO) Market Forecast

11 Key Players Analysis

11.1 NICE Ltd

11.1.1 Company Details

11.1.2 Agent Performance Optimization (APO) Product Offered

11.1.3 NICE Ltd Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)

11.1.4 Main Business Overview

11.1.5 NICE Ltd News

11.2 Genesys

11.2.1 Company Details

11.2.2 Agent Performance Optimization (APO) Product Offered

11.2.3 Genesys Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)

11.2.4 Main Business Overview

11.2.5 Genesys News

11.3 Verint Systems Inc

11.3.1 Company Details

11.3.2 Agent Performance Optimization (APO) Product Offered

11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2017-2019)

11.3.4 Main Business Overview

11.3.5 Verint Systems Inc News

11.4 Aspect

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