Press release
2019 Customer Care BPO Market Analysis By Top Key Players: Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata
Customer Care BPO
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In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
The key players covered in this study
• Teleperformance
• Concentrix (Convergys)
• Alorica
• Atento
• Acticall (Sitel)
• Arvato
• Sykes Enterprises
• TeleTech Holdings
• Transcom
• Serco
• HKT Teleservices
• Comdata
Market segment by Type, the product can be split into
• On-Premise CCO
• Cloud-based CCO
Market segment by Application, split into
• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others
Research objectives
• To study and analyze the global Customer Care BPO market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
• To understand the structure of Customer Care BPO market by identifying its various subsegments.
• Focuses on the key global Customer Care BPO players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the Customer Care BPO with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks). And more….
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Table of Contents
1 Scope of the Report
2 Executive Summary
3 Global Customer Care BPO by Players
4 Customer Care BPO by Regions
5 Americas
…………….
11 Key Players Analysis
11.1 Teleperformance
11.1.1 Company Details
11.1.2 Customer Care BPO Product Offered
11.1.3 Teleperformance Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Teleperformance News
11.2 Concentrix (Convergys)
11.2.1 Company Details
11.2.2 Customer Care BPO Product Offered
11.2.3 Concentrix (Convergys) Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Concentrix (Convergys) News
11.3 Alorica
TOC continued…!
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