Sound Communications Inc. Receives Verint 2010 Partner of the Year Award

Las Vegas, Nevada. — March 15, 2011 —Sound Communications, Inc., a leading integrator of call center and call recording systems and workforce optimization applications, has won the 2010 Partner of the Year Award from Verint Actionable Solutions. The annual award honors the top Verint-certified partner for delivering exemplary call recording customer solutions during the previous year. The award winner and finalists were chosen from Verint’s worldwide partnership network, based on their dedication and use of Verint technologies to provide call recording solutions for their customers’ needs.

Sound Communications and the other award finalists were recognized at the Verint 2011 America Sales Summit, the company’s premier annual event for call recording industry partners, held February 14 – 16, 2011 in Las Vegas.
“Sound Communications is honored to be recognized with this prestigious award, and we are extremely proud to be the first and only four-time recipient,” said Garry Stephenson, president of Sound Communications. “Sound Communications emphasizes call recording service and support and it is nice to be acknowledged for the hard work and dedication to our customers that our company delivers”.

Why Choose a Verint Partner
Verint partners play an important role in helping Verint deliver call recording solutions that are optimized for rapid implementation, superior performance, and maximum return on business investment. The global partner network allows organizations to work with firms where long-standing relationships may already exist, or to select new partners well positioned to maximize the return on existing call recording technology infrastructures.

About Sound Communications
For more than 25 years, Sound Communications has been supplying cutting-edge digital video and call recording systems. Our advanced hardware, software, expert consultation and 24/7 technical expertise has provided effective business solutions for leading companies nationwide.

Corporations, law enforcement and public safety agencies have come to rely on state-of-the-art recording systems from Sound Communications. These reliable recording systems can increase the effectiveness and efficiency of call management and provide interactive and integrated communication enhancements, monitoring and recording capabilities. Although regulatory standards are still being developed, all Public Safety Recording Systems integrated by Sound Communications are equipped to support Next Gen 9-1-1 technology.

Sound Communications provides unsurpassed excellence in customer service, training and support. Our knowledgeable consultants and product technicians will work with customers to develop digital video and call recording systems that exceed expectations and have the flexibility to grow and change with any organization.

SCI Alliance, a wholly-owned subsidiary of Sound Communications, serves as a Certified Distributor Partner for Verint WAS. SCI Alliance (SCIA) creates and develops partners on the reseller level by providing sales, demo, engineering, installation, and post-installation service and support.

About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

Verint. Powering Actionable Intelligence®
Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions for an optimized enterprise and a safer world. More than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage, and enhance the security of people, facilities, and infrastructure.

For over 25 years, Sound Communications has been supplying cutting-edge digital video and call recording systems. Our advanced hardware, software, expert consultation and 24/7 technical expertise has provided effective business solutions for leading companies nationwide.

Sound Communications
3474 Park Street
Grove City, Ohio 43123
Gina George

This release was published on openPR.