03-15-2019 06:58 AM CET - IT, New Media & Software
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Contact Center Market 2019 Key vendors Analysis with Industry Opportunities | Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech| Forecast Report Till 2025

Press release from: Orian Research
Contact Center Market
Contact Center Market


Global Contact Center market size was 27700 million US$ and it is expected to reach 40000 million US$ by the end of 2025, with a CAGR of 4.7% during 2019-2025. This report focuses on the global Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center development in United States, Europe and China.

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The market is driven by various end-user industries, such as Telecommunication, BFSI, Government and Public Sector, Healthcare and Life Sciences, Retail and Consumer Goods, etc. As the downstream consumption usually follows with developed and rapid economic growth areas, such as BRICS, the developed areas’ company prefers investing to underdevelopment regions these years.

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.

Just as modern technology has transformed communication in our personal lives, current digital innovations are completely restructuring the traditional contact center business model— significantly changing the way consumers and businesses communicate. Technology has shifted and heightened consumer expectations in terms of convenience and variety of communication modes.

While improved continuity and disaster recovery are large contributing factors for contact centers’ purpose in turning to the cloud, innovations in cloud technology are also enabling contact centers to create new engagement touchpoints for consumers. Not to mention, cloud-based contact centers offer an increased degree of scalability and integration capabilities, which are unmatched by traditional on-premise contact center models.

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Key Companies Analyzed in this Report are:
• Teleperformance
• Alorica
• Convergys
• Atento S.A
• Sykes Enterprises
• Arvato
• Serco Group
• Acticall (Sitel)
• Transcom
• TeleTech
• Concentrix (SYNNEX)
• …

Global Contact Center Market report has been compiled through extensive primary research (through analytical research, market survey and observations) and secondary research. The report also features a complete focused on qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain, growth aspects, utilization ratio and manufacturing capacity.

Market segment by Type, the product can be split into
On-Premise Type
Cloud-based Type

Market segment by Application, split into
Telecommunication
BFSI
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

The study objectives of this report are:
To analyze global Contact Center status, future forecast, growth opportunity, key market and key players.
To present the Contact Center development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

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Major Points Covered in Table of Contents:
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Market Size Growth Rate by Type (2014-2025)
1.4.2 ...

2 Global Growth Trends
2.1 Contact Center Market Size
2.2 Contact Center Growth Trends by Regions
2.2.1 Contact Center Market Size by Regions (2014-2025)
2.2.2 Contact Center Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Contact Center Market Size by Manufacturers
3.1.1 Global Contact Center Revenue by Manufacturers (2014-2019)
3.1.2 Global Contact Center Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Key Players Head office and Area Served
3.3 Key Players Contact Center Product/Solution/Service
3.4 Date of Enter into Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Contact Center Market Size by Type (2014-2019)
4.2 Global Contact Center Market Size by Application (2014-2019)

5 United States
5.1 United States Contact Center Market Size (2014-2019)
5.2 Contact Center Key Players in United States
5.3 United States Contact Center Market Size by Type
5.4 United States Contact Center Market Size by Application

6 Europe
6.1 Europe Contact Center Market Size (2014-2019)
6.2 Contact Center Key Players in Europe
6.3 Europe Contact Center Market Size by Type
6.4 Europe Contact Center Market Size by Application

7 China
7.1 China Contact Center Market Size (2014-2019)
7.2 Contact Center Key Players in China
7.3 China Contact Center Market Size by Type
7.4 China Contact Center Market Size by Application

8 Japan
8.1 Japan Contact Center Market Size (2014-2019)
8.2 Contact Center Key Players in Japan
8.3 Japan Contact Center Market Size by Type
8.4 Japan Contact Center Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Contact Center Market Size (2014-2019)
9.2 Contact Center Key Players in Southeast Asia
9.3 Southeast Asia Contact Center Market Size by Type
9.4 Southeast Asia Contact Center Market Size by Application

10 India
10.1 India Contact Center Market Size (2014-2019)
10.2 Contact Center Key Players in India
10.3 India Contact Center Market Size by Type
10.4 India Contact Center Market Size by Application

11 Central & South America
11.1 Central & South America Contact Center Market Size (2014-2019)
11.2 Contact Center Key Players in Central & South America
11.3 Central & South America Contact Center Market Size by Type
11.4 Central & South America Contact Center Market Size by Application

12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Introduction
12.1.4 Teleperformance Revenue in Contact Center Business (2014-2019)
12.1.5 Teleperformance Recent Development
12.2 Alorica
12.2.1 Alorica Company Details
12.2.2 Company Description and Business Overview
12.2.3 ...

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

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