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Customer Experience Management Market | Research Reports Inc 2018-2023 CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc And Mor

03-07-2019 10:39 AM CET | IT, New Media & Software

Press release from: Research Reports Inc.

Global Customer Experience Management (CEM) Market to reach USD 27.97 billion by 2025. Global Customer Experience Management (CEM) Market valued approximately USD 5.02 billion in 2016 is forecasted to grow with a healthy growth rate of more than 21.03% over the forecast period 2018-2025. The major factors speculated to augment the markets are technological progressions in the cloud and big data analytics to manage, design, and improve end-to-end consumer experience process, growing espousal of customer experience management solutions to minimize the customer churn rate across the globe, and escalating requirements for the personalized experience by customers across different industries. Customer Experience Management (or CEM) is defined as the practice of designing and reacting to customer communications to meet and/or exceed customer expectations and, thus, raise customer satisfaction, advocacy, and loyalty.

The regional analysis of Global Customer Experience Management (CEM) Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share. Whereas, owing to the countries such as China, Japan, and India, Asia Pacific region is also expected to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

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The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Analytical Tools:

• Text Analytics
• Enterprise Feedback Management (EFM) Software
• Speech Analytics
• Web Analytics
• Other Analytics

By Touch Point Type:

Social Media
• Call Centers
• Mobile
• Stores
• Web Services
• Email
• Others

By Deployment:

• On-Premise
• Cloud

By Vertical:

• Retail
• Banking, Financial Services & Insurance (BFSI)
Energy & Utilities
• Healthcare
• Manufacturing
• IT & Telecom
• Consumer Goods
• Others

By Regions:
• North America
• U.S.
• Canada
• Europe
• UK
• Germany
• Asia Pacific
• China
• India
• Japan
• Latin America
• Brazil
• Mexico
• Rest of the World

Furthermore, years considered for the study are as follows:

• Historical year – 2015, 2016
• Base year – 2017
• Forecast period – 2018 to 2025

The industry is seeming to be fairly competitive. Some of the leading market players include CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc., and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

Target Audience of the Customer Experience Management (CEM) Market Study:

• Key Consulting Companies & Advisors
• Large, medium-sized, and small enterprises
• Venture capitalists
• Value-Added Resellers (VARs)
• Third-party knowledge providers
• Investment bankers
• Investors

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Table of Content

Global Customer Experience Management Industry Market Analysis & Forecast 2018-2023

Chapter 1 Customer Experience Management Market Overview
Chapter 2 Global Economic Impact on Customer Experience Management Industry
Chapter 3 Global Customer Experience Management Market Competition by Manufacturers
Chapter 4 Global Customer Experience Management Production, Revenue (Value) by Region (2013-2018)
Chapter 5 Global Customer Experience Management Supply (Production), Consumption, Export, Import by Regions (2013-2018)
Chapter 6 Global Customer Experience Management Production, Revenue (Value), Price Trend by Type
Chapter 7 Global Customer Experience Management Market Analysis by Application
Chapter 8 Global Customer Experience Management Manufacturers Analysis
Chapter 9 Customer Experience Management Manufacturing Cost Analysis
Chapter 10 Industrial Chain, Sourcing Strategy and Downstream Buyers
Chapter 11 Marketing Strategy Analysis, Distributors/Traders
Chapter 12 Market Effect Factors Analysis
Chapter 13 Global Customer Experience Management Market Forecast (2018-2023)

Research objectives
• To study and analyze the global Customer Experience Management market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
• To understand the structure of Customer Experience Management market by identifying its various subsegments.
• Focuses on the key global Customer Experience Management players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the Customer Experience Management with respect to individual growth trends, future prospects, and their contribution to the total market.
• To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
• To project the size of Customer Experience Management submarkets, with respect to key regions (along with their respective key countries).
• To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
• To strategically profile the key players and comprehensively analyze their growth strategies.

Reasons for Buying this Report:
• This report provides pin-point analysis for changing competitive dynamics
• It provides a forward looking perspective on different factors driving or restraining market growth
• It provides a six-year forecast assessed on the basis of how the market is predicted to grow
• It helps in understanding the key product segments and their future
• It provides pin point analysis of changing competition dynamics and keeps you ahead of competitors
• It helps in making informed business decisions by having complete insights of market and by making in-depth analysis of market segments

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