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Outsourced Customer Care Services Market Exploring Future Growth| Accenture, Aegis Global, Alorica, Amdocs, Convergys, Expert Global Solutions (now Alorica), Infosys, Sitel, SPi Global, STARTEK, Sykes Enterprises, SYNNEX, Teleperformance, TTEC, Transcom

02-18-2019 05:32 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Global Market Insights, Inc.

/ PR Agency: Electronics and Media Industry
Outsourced Customer Care Services Market

Outsourced Customer Care Services Market

The outsourced customer care services market is expected to witness steady growth over the forecast timeline, owing to the increase in inclination of organizations towards serving the consumers in the most optimum way. Growing trend of omni-channel retailing is enabling the businesses to mark their presence across multiple channels such as chat, web, voice, and social media. Rising need to integrate the channels to empower the users and boost their confidence through congruent customer experience may propel the outsourced customer care services market. Additionally, implementation of robotic process automation (RPA) in customer care services is trending among the companies to enable them to improve operational efficiency.

Industry players include Accenture, Aegis Global, Alorica, Amdocs, Convergys, Expert Global Solutions (now Alorica), Infosys, Sitel, SPi Global, STARTEK, Sykes Enterprises, Incorporated, SYNNEX, Teleperformance, TTEC, Transcom, West Corporation.

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Factors such as language barriers, currency exchanges, and international laws are expected to hamper the outsourced customer care services market growth in countries including India and Philippines. Furthermore, businesses are looking for feasible near-shore service providers. For instance, businesses in the U.S. outsource call center services to countries including El Salvador and Chile. Near-shoring in the outsourced customer care services market is expected to gain momentum in the Eastern Europe as it is becoming more attractive in the UK and Germany.

In these countries, it is the most attractive option realized by more skill specific businesses with complex and high-end operations, as they realize the value of keeping the outsourcing process near to the business. This enables the companies to receive multichannel, state-of-art, and multi-lingual services cost-effectively.

Rising focus of companies on improving customer service interactions at every touchpoint, especially contact centers is anticipated to drive the outsourced customer care services market. The significant levels of interaction are crucial to organizations focused on meeting critical revenue targets and customer retention goals. The service has taken on high strategic value as it helps organizations to interact with clients on an ongoing basis and differentiate themselves from the competition.

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The CRM technology hosting services demand is expected to grow in near future, which is attributed to the demand for low cost services by the enterprises. CRM services offer flexible solutions for various configuring options and enabling customers to use the features that suit the exact requirements. In addition, the enterprises are hesitant to shift the services to new multi-channel modes of communication which drives the adoption of CRM services in the enterprise.

Some of the players operating in the outsourced customer care services market include Synnex Corporation, Aegis, Accenture, Amdocs, Expert Global Solutions, StarTek, Convergys Corporation, Transcom Worldwide, Infosys Limited, etc.

Browse Complete Report Summary @ https://www.gminsights.com/industry-analysis/outsourced-customer-care-services-market

About Global Market Insights:

Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.

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Arun Hegde
Corporate Sales, USA
Global Market Insights, Inc.
Phone: 1-302-846-7766
Toll Free: 1-888-689-0688
Email: sales@gminsights.com
Web: www.gminsights.com

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