Germany – February 18th 2019: Life after the age of the “Big Four”.
The Vendor Selection Matrix™ is a unique, primarily survey-based methodology for comparative vendor evaluation. A minimum of 60% of the evaluation results are based on a combined telephone and online survey covering 1,500 IT buyers in enterprises worldwide. More than 45,000 data points were collected in Q4 2018 and Q1 2019.The analyst’s opinion accounts for a maximum of 40% of the evaluation results (not close to 100% as in most other vendor evaluations). The Top 20 vendors of IT and Enterprise Service Management SaaS and Software solutions (selected by the buyers in the survey) were evaluated using a weighted set of 8 criteria.
Dr. Thomas Mendel Ph.D., Managing Director of the Research In Action GmbH comments on the results of the study:
A new market after the end of the “Big Four” era. For many years, the IT Service Management Market was dominated by the “Big Four” vendors (BMC, CA (now Broadcom), HP (now Micro Focus) and IBM). This is no longer the case. Yes, three of these vendors remain in the Top 10, but only two in the Top Five. The Top Ten vendors today are a mix of large platform vendors, smaller point players and innovative startups all with a strong offering in Enterprise Service Management. The original SaaS innovator, ServiceNow has established itself as the new market leader. At the same time, the market itself continues to grow at a healthy pace and buyer awareness of IT and Enterprise Service Management is at an all-time high.
Beware - ITIL4 is coming. According to the results of our survey, roughly 85% of enterprises globally are using the IT Infrastructure Library (ITIL) in some way, shape or form. This makes ITIL by far the most important standard for IT Service Management today. The new release of ITIL is both eagerly anticipated and dreaded by IT managers around the world and will lead to many update, review and change projects. We believe that ITIL4 will create an addition significant push for the IT and Enterprise Service Management market in 2019 and beyond.
Investment trends for 2019. Spending trends for 2019 are reflecting the ongoing shift towards simplification and Artificial Intelligence. The key investment areas for 2019 are:
2. Service Bots
4. Hybrid Cloud Service Management
5. Analytics and Big Data
And finally, the Top 20 Vendors of IT And Enterprise Service Management SaaS And Software are:
3. Broadcom (CA)
5. Micro Focus
10. Vision Helpdesk
17. Open Source
Vendor Selection Matrix™ Disclaimer:
Research In Action GmbH does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. The information contained in this research has been obtained from both enterprise as well as vendor sources believed to be reliable. Research In Action GmbH’s research publications consist of the analysts’ opinions and should not be considered as statements of fact. The opinions expressed are subject to change without further notice. Research In Action GmbH disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Research In Action:
Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.
Research In Action GmbH
Dr. Thomas Mendel Ph.D.
Telefon: +49 160 99492223
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Germany – February 18th 2019: Life after the age of the “Big Four”. here
News-ID: 1593838 • Views: 4857
More Releases from Research In Action GmbH
New Research In Action Report – Marketing Resource Management: The Top Global …
Marketing Resource Management (MRM) automation emerges as a high-priority investment for marketing executives as their organizations mature into fully accounted-for revenue centers needing visibility into all project work and all types of resources deployed. A new Research In Action GmbH global discovers that over one third of businesses are initiating investments in MRM software in the next months with the #1 objective to collect enough data showing the return on marketing
Research In Action Research Planning For The Second Half of 2020
Germany – June 29th 2020: The economic crisis is driving the need for timely and current outside in research delivered by Research In Action. Every year, Research In Action surveys 10,000+ enterprise IT and business decision makers in order to gain insights on strategy, investments and ongoing challenges of technology innovation in the IT and Marketing Automation realm. These surveys give us access to a wealth of direct and
New Research In Action Report - Robotic Process Automation: The Top Global Vendo …
Germany - 20. April 2020: The leverage of Robotic Process Automation accelerates the Digital Transformation for global enterprises and vendors are continuously expanding their capabilities. Manual processes are found in every business of today. Robotic Process Automation (RPA), a market which has experienced tremendous growth but also has stirred some debates about the replacement of workers, consists of a large set of vendors offering attended, unattended and hybrid bots
New Research In Action Report - Marketing Lead Management: The Top Global Vendor …
Germany - March 2nd 2020: Marketing Lead Management (MLM) automation continues to be a priority investment for marketing organizations - in our new global survey of 1,500 business decision makers, 72% said they'll invest in new MLM software - over half for their first time. Research In Action GmbH kicked off its coverage of marketing automation topics in October 2018 with exactly this topic and this is the first
More Releases for Management
Prescriptive analytics Market Outlook 2025 focus On: Risk Management, Operation …
A detailed market study on "Global Prescriptive analytics Market" examines the performance of the Prescriptive analytics Market. It encloses an in-depth Research of the Prescriptive analytics Market state and the competitive landscape globally. This report analyzes the potential of Prescriptive analytics Market in the present and the future prospects from various prospective in detail. Get Free Sample Report@ https://databridgemarketresearch.com/request-a-sample/?dbmr=global-prescriptive-analytics-market Prescriptive analytics market accounted for USD 1.20 billion growing at a CAGR of
EduHappy School Management Software
Nowadays, schools; whether K-12, preschools, Primary, Elementary, High Schools, or even the universities and colleges are having an increasing demand to streamline the learning process while managing the school enterprise resources in an optimum way. School Management Software in our point of view has to integrate three major systems in order to provide the school what it needs from building the school infrastructure in the system to administer the whole school
Telecom Expense Management Market Analysis For Financial Management, Order Manag …
The telecom expense management (TEM) market report provides analysis for the period 2014–2024, wherein the period from 2016 to 2024 is the forecast period and 2015 is the base year. The report covers all the major trends and technologies playing a key role in telecom expense management market growth over the forecast period. It also highlights the drivers, restraints, and opportunities expected to influence the market’s growth during the said
Oakmere Wealth Management Advisors - Investment Management Approac
St. James's Place Wealth Management recognizes that no single investment house has a monopoly on investment expertise, and St. James's Place do not employ in-house investment managers. Instead we carefully select a number of external managers of outstanding ability to manage our range of funds. This has a number of advantages: • It gives us the freedom to select first-class managers from the global investment market to manage our funds on behalf
Second Order Project Management
Second Order Project Management will help alleviate the frustration that every member of the profession has experienced when trying to gain approval for investment in process improvement from sponsors. Illustrated by extracts from a series of interviews with an international group of very senior managers responsible for managing highly complex projects, Michael Cavanagh explains there is nothing magical, or even complicated, about Second Order Project Management. Gower is recognised as
New Management at Solarschmiede
Munich, 11th January 2012. The software company Solarschmiede GmbH has three new managing directors: Rudi Haas, Harald Zeich and Felix Schneider will be leading the Munich-based solar company. The new management has long-term experience from both photovoltaics and software development. Taking over the engineering department is Rudi Haas, who was instrumental in setting it up in the last few years. Besides providing yield reports, the department offers quality assurance for