openPR Logo
Press release

Germany – February 18th 2019: Life after the age of the “Big Four”.

02-18-2019 01:21 PM CET | IT, New Media & Software

Press release from: Research In Action GmbH

Germany – February 18th 2019: Life after the age of the “Big

Research In Action GmbH publishes its newest market analysis report Vendor Selection Matrix™ – IT And Enterprise Service Management SaaS And Software: The Top 20 Global Vendors 2019.

The Vendor Selection Matrix™ is a unique, primarily survey-based methodology for comparative vendor evaluation. A minimum of 60% of the evaluation results are based on a combined telephone and online survey covering 1,500 IT buyers in enterprises worldwide. More than 45,000 data points were collected in Q4 2018 and Q1 2019.The analyst’s opinion accounts for a maximum of 40% of the evaluation results (not close to 100% as in most other vendor evaluations). The Top 20 vendors of IT and Enterprise Service Management SaaS and Software solutions (selected by the buyers in the survey) were evaluated using a weighted set of 8 criteria.

Dr. Thomas Mendel Ph.D., Managing Director of the Research In Action GmbH comments on the results of the study:

A new market after the end of the “Big Four” era. For many years, the IT Service Management Market was dominated by the “Big Four” vendors (BMC, CA (now Broadcom), HP (now Micro Focus) and IBM). This is no longer the case. Yes, three of these vendors remain in the Top 10, but only two in the Top Five. The Top Ten vendors today are a mix of large platform vendors, smaller point players and innovative startups all with a strong offering in Enterprise Service Management. The original SaaS innovator, ServiceNow has established itself as the new market leader. At the same time, the market itself continues to grow at a healthy pace and buyer awareness of IT and Enterprise Service Management is at an all-time high.

Beware - ITIL4 is coming. According to the results of our survey, roughly 85% of enterprises globally are using the IT Infrastructure Library (ITIL) in some way, shape or form. This makes ITIL by far the most important standard for IT Service Management today. The new release of ITIL is both eagerly anticipated and dreaded by IT managers around the world and will lead to many update, review and change projects. We believe that ITIL4 will create an addition significant push for the IT and Enterprise Service Management market in 2019 and beyond.

Investment trends for 2019. Spending trends for 2019 are reflecting the ongoing shift towards simplification and Artificial Intelligence. The key investment areas for 2019 are:
1. Automation
2. Service Bots
3. ITIL4
4. Hybrid Cloud Service Management
5. Analytics and Big Data

And finally, the Top 20 Vendors of IT And Enterprise Service Management SaaS And Software are:
1. ServiceNow
2. Cherwell
3. Broadcom (CA)
4. EasyVista
5. Micro Focus
TOPdesk
7. BMC
8. Ivanti
9. 4me
10. Vision Helpdesk
11. Microsoft
12. SAP
13. Freshworks
14. ManageEngine
15. Axios
16. Samanage
17. Open Source
18. IBM
19. Zendesk
20. Atlassian

Vendor Selection Matrix™ Disclaimer:

Research In Action GmbH does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. The information contained in this research has been obtained from both enterprise as well as vendor sources believed to be reliable. Research In Action GmbH’s research publications consist of the analysts’ opinions and should not be considered as statements of fact. The opinions expressed are subject to change without further notice. Research In Action GmbH disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Research In Action:

Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

Press Contact:

Research In Action GmbH
Dr. Thomas Mendel Ph.D.
Managing Director
Hauptstr. 9
56244 Hartenfels
Germany
Telefon: +49 160 99492223
E-Mail: tmendel@researchinaction.de
Internet: www.researchinaction.de

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Germany – February 18th 2019: Life after the age of the “Big Four”. here

News-ID: 1593838 • Views:

More Releases from Research In Action GmbH

Top 14 Strategic Portfolio Management Vendors Ranked in New Report Featuring Data from 1,000 Customer Evaluations
Top 14 Strategic Portfolio Management Vendors Ranked in New Report Featuring Dat …
Vendor Selection Matrix™ Report Finds Enterprise AI Initiatives Among Adoption Drivers For Platforms Designed To Align Strategy And Execution. Hartenfels, Germany - October 24, 2024 - A new Vendor Selection Matrix™ report on Strategic Portfolio Management (SPM) platforms from Research In Action includes rankings of 14 vendors survey results from 1,000 enterprise strategy and planning professionals, including vendor evaluations and functional priorities. SPM is a systematic approach for dynamically aligning
New Research In Action Vendor Selection Matrix™ Report - IT And Enterprise Service Management Solutions: Top Vendors For Central European Enterprises 2024/2025.
New Research In Action Vendor Selection Matrix™ Report - IT And Enterprise Ser …
Germany - September 12th 2024: As we navigate the IT and Enterprise Service Management (IT and ESM) landscape of 2024, the integration of Artificial Intelligence (AI) and Machine Learning (ML) within IT and ESM has emerged as a transformative force. These advanced technologies are revolutionizing how organizations manage and optimize their service delivery, enabling predictive analytics, automated decision-making, and intelligent problem-solving. Concurrently, there is an unprecedented focus on enhancing the
New Research In Action Vendor Selection Matrix™ Report - Observability Platforms: The Top Global Vendors 2024.
New Research In Action Vendor Selection Matrix™ Report - Observability Platfor …
Germany - August 1st, 2024: Over the past year, the observability market has experienced substantial evolution, driven by the expansion into modern ecosystems such as hybrid cloud environments and the adoption of advanced technologies like AI. Practices such as DevOps and Site Reliability Engineering (SRE) have further propelled the demand for robust observability solutions. Key developments include notable acquisitions, enhancing capabilities and integration of security measures, underscoring the necessity
New Research In Action Vendor Selection Matrix™ Report - Enterprise Service Management: The Top Global Vendors 2024.
New Research In Action Vendor Selection Matrix™ Report - Enterprise Service Ma …
As we navigate the Enterprise Service Management (ESM) landscape of 2024, the integration of Artificial Intelligence (AI) and Machine Learning (ML) within ESM has emerged as a transformative force. These advanced technologies are revolutionizing how organizations manage and optimize their service delivery, enabling predictive analytics, automated decision-making, and intelligent problem-solving. Concurrently, there is an unprecedented focus on enhancing the employee experience. By leveraging AI and ML, organizations are not only

All 5 Releases


More Releases for Management

Water Network Management, Water Network Management trends, Water Network Managem …
MarketStudyReport.com adds a new 2018-2023 Global Water Network Management Market Report focuses on the major drivers and restraints for the global key players providing analysis of the market share, segmentation, revenue forecasts and geographic regions of the market. This report presents a comprehensive overview, market shares, and growth opportunities of by Water Network Management product type, application, key manufacturers and key regions. Over the next five years, Water Network Management will
Cloud Project Portfolio Management Market Report 2018: Segmentation by Applicati …
Global Cloud Project Portfolio Management market research report provides company profile for CA Technologies (New York, U.S.), HPE (California, U.S.), Changepoint Corporation (Richmond Hill, Ontario), Clarizen, Inc. (California, U.S.), Microsoft Corporation (Washington, U.S.) and Others. This market study includes data about consumer perspective, comprehensive analysis, statistics, market share, company performances (Stocks), historical analysis 2012 to 2017, market forecast 2018 to 2025 in terms of volume, revenue, YOY growth rate, and
Prescriptive analytics Market Outlook 2025 focus On: Risk Management, Operation …
A detailed market study on "Global Prescriptive analytics Market" examines the performance of the Prescriptive analytics Market. It encloses an in-depth Research of the Prescriptive analytics Market state and the competitive landscape globally. This report analyzes the potential of Prescriptive analytics Market in the present and the future prospects from various prospective in detail. Get Free Sample Report@ https://databridgemarketresearch.com/request-a-sample/?dbmr=global-prescriptive-analytics-market Prescriptive analytics market accounted for USD 1.20 billion growing at a CAGR of
Facility Management Market Solutions & Services (Real Estate & Lease Management, …
ReportsWeb.com added “Global Facility Management Market to 2025” to its vast collection of research Database. The report classifies the global Facility Management Market in a precise manner to offer detailed insights into the aspects responsible for augmenting as well as restraining market growth. Facility Management is an essential part which handles all functions related to enterprise and helps in streaming all the operations with reducing cost. Managing life cycle management of
Worldwide Current Trend and Future Growth Telecom Expense Management Market by S …
“Telecom Expense Management (TEM) report is a pin point market guide. This report includes Past, Present and QY Reaserch Market Trends Reviews based on both output/volume and revenue and giving the reader an atomistic view of the industry.” The report for Global Telecom Expense Management (TEM) Market of Market Research Future comprises of extensive primary research along with the detailed analysis of qualitative as well as quantitative aspects by various industry
Telecom Expense Management Market Analysis For Financial Management, Order Manag …
The telecom expense management (TEM) market report provides analysis for the period 2014–2024, wherein the period from 2016 to 2024 is the forecast period and 2015 is the base year. The report covers all the major trends and technologies playing a key role in telecom expense management market growth over the forecast period. It also highlights the drivers, restraints, and opportunities expected to influence the market’s growth during the said