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Customer Experience Platforms Market by Top Competitors like Avaya Inc., IBM Corporation, Huawei Technologies Co. Ltd., Qualtrics, Zendesk, Oracle, OpenText Corp, SAS Institute Inc., Adobe, Cisco, Zoho Corporation Pvt. Ltd., Tech Mahindra Limited, Softwar

Global Customer Experience Platforms Market

Global Customer Experience Platforms Market

Global Customer Experience Platforms Market is expected to rise from its initial estimated value of USD 5.70 billion in 2018 to an estimated value of USD 14.90 billion by 2026, registering a CAGR of 12.75% in the forecast period of 2019-2026. This rise in market value can be attributed to the growth of concerns for the experience of usage of customers and increasing the overall customer satisfaction experience.

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Global Customer Experience Platforms Market,

• By Interaction Point (Stores, Websites, Email, Call Centre, Mobile Apps, Social Media),
• Deployment (On-Premise, Cloud Deployment),
• Platforms (Windows, iOS, Android),
• Vertical (IT & Telecommunication, BFSI, Healthcare, Consumer Goods & Retail, Hospitality, Transportation & Logistics, Media & Entertainment, Government),
• Enterprise Size (Small Enterprises, Medium Enterprises, Large Enterprises),
• Geography (North America, South America, Europe, Asia-Pacific, Middle East and Africa)– Industry Trends and Forecast to 2026

Major Market Competitors/Players:

Few of the major competitors currently working in the customer experience platforms market are:-

• Avaya Inc.,
• IBM Corporation,
• Huawei Technologies Co. Ltd.,
• Qualtrics,
• Zendesk,
• Oracle,
• OpenText Corp,
• SAS Institute Inc.,
• Adobe,
• Cisco,
• Zoho Corporation Pvt. Ltd.,
• Tech Mahindra Limited,
• Software AG,
• Tata Consultancy Services Limited,
• Google Forms, and
• SurveyMonkey.

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Key Insights in the report:

• Complete and distinct analysis of the market drivers and restraints
• Key Market players involved in this industry
• Detailed analysis of the Market Segmentation
• Competitive analysis of the key players involved

Key Developments in the Market:

In November 2018, Zoho Corporation Pvt. Ltd. launched “Zoho CRM Plus”, their new customer experience platform that provides all of its departments such as sales, marketing, customer support and operations under one platform enabling the users of this platform complete transparency and segregation of their feedbacks.

In September 2018, Adobe announced the launch of “Adobe Experience Platform”, formerly known as “Adobe Cloud Platform” industry’s first open customer experience platform that enables the data scientists and analytics to extract all the customer database and preferences from one place as it creates one single view of this database for extraction as well as viewing purposes.

Competitive Analysis:

Global customer experience platforms market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of customer experience platforms market for global, Europe, North America, Asia Pacific and South America.

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About Data Bridge Market Research:

Data Bridge Market Research set forth itself as an unconventional and neoteric Market research and consulting firm with unparalleled level of resilience and integrated approaches. We are determined to unearth the best market opportunities and foster efficient information for your business to thrive in the market. Data Bridge endeavors to provide appropriate solutions to the complex business challenges and initiates an effortless decision-making process.

Contact:

Data Bridge Market Research
Tel: +1-888-387-2818
Email: sopan.gedam@databridgemarketresearch.com

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