Press release
Business Process Outsourcing Market Technological Innovation and Future Scope by Leading Industry Players-Accenture, Cognizant, Genpact, IBM, TCS, HP, Tech Mahindra, Capgemini, Wipro
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This report focuses on the global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Business Process Outsourcing (BPO) development in United States, Europe and China.
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
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Companies Profiled in this report includes: Accenture, Cognizant, Genpact, IBM, TCS, HP, Tech Mahindra, Capgemini, Wipro, EXL NTT DATA(Dell), WNS Global, Minacs, Infosys, Mu Sigma, Aegis
Market segment by Type, the product can be split into
HR
Procurement
F&A
Customer Care
Logistics
Sales & Marketing
Training
Product Engineering
Market segment by Application, split into
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
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The study objectives of this report are:
To analyze global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players.
To present the Business Process Outsourcing (BPO) development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
Table of Content:
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
6 Europe
7 China
8 Japan
9 Southeast Asia
10 India
11 Central & South America
12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 Business Process Outsourcing (BPO) Introduction
12.1.4 Accenture Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.1.5 Accenture Recent Development
12.2 Cognizant
12.2.1 Cognizant Company Details
12.2.2 Company Description and Business Overview
12.2.3 Business Process Outsourcing (BPO) Introduction
12.2.4 Cognizant Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.2.5 Cognizant Recent Development
12.3 Genpact
12.3.1 Genpact Company Details
12.3.2 Company Description and Business Overview
12.3.3 Business Process Outsourcing (BPO) Introduction
12.3.4 Genpact Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.3.5 Genpact Recent Development
12.4 IBM
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