84% Users Prefer Ryder Systems’ ‘Dynamic Report’ To A Normal Phone Bill

Ryder Systems’ ‘Dynamic Report’, the secure telecoms eBill with interactive usage analysis charts, has received a virtually perfect score following an End-User trial. The three month trial found that 100% of participants rated the Dynamic report as “insightful or very insightful” and 84% said they would prefer to receive it instead of their normal phone bill.

For the trial, a ‘Dynamic Report’ was emailed directly to the users, who were a mix of consumer and business customers. Neither training nor instruction was given to the trialists, who were then surveyed at the end of the third month on ease of use, functionality and technical platform.

An astounding 100% of respondents described ‘Dynamic Reports’ as being ‘better’ than a normal phone bill, 80% of those describing it as ‘far superior’. The results supported Ryder Systems’ objective to provide a low-cost, high-volume solution for operators that would add value to a traditional electronic bill and cover the requirements of multi-play service billing. This has been achieved by presenting comprehensive billing data into simple yet powerful interactive reports. Completing the successful trial, all 100% called the ‘Dynamic Reports’ ‘easy to use and understand’.

Ryder Systems’ ‘Dynamic Report’ is an eBill delivered by secure email or via the web, which can consolidate converged services from a service provider into a single source. This means operators only require one bill production process and customers have the convenience of a single bill for fixed-line, mobile, cable and broadband, if received from the same supplier. Advertising banners, with hyperlinks to the telco website, can be incorporated into the Dynamic Report leveraging its potential as a marketing channel and drive traffic to the site.

Andy Wilson, Vice President Sales and Marketing, Ryder Systems, said: “We are delighted with these results as they confirm the reasons for which Ryder created ‘Dynamic Reports’. This next generation eBilling solution allows telcos to add great value to their service by offering the customer a single, clear and comprehensive bill for all products received by a single supplier. This removes the frustration for the customer of receiving numerous bills for the different services they obtain, thus strengthening the relationship with their service provider.”

About Ryder Systems:
A CTI Group company, Ryder Systems is a world-class provider of customer bill management solutions for fixed, mobile and converged communication service providers. Ryder Systems' solutions support billing internally for the service provider, as well as for its corporate, business or residential customers.

Ryder has over 17 years experience in providing bill management solutions to many of the world's leading telecommunication companies, including British Telecom, Orange, T-Mobile, Vodafone and Verizon Business. Ryder System's bill analysis and reporting solution portfolio is renowned for its innovative and intuitive functionality, offering outstanding speed and performance to the company's blue-chip customer base.

With headquarters in the UK, and regional offices covering Europe, Asia Pacific and the USA, Ryder Systems has extensive knowledge of local market conditions and trends. For more information visit www.rydersystems.com

Press contact:
Rob Boella
Email: rob.boella@livewirepr.com
T: 020 8339 7440 F: 020 8339 7441
Livewire Public Relations, 32 Ewell Road, Surbiton, Surrey, KT6 6HX.
Website: http://www.livewirepr.com/files/news.asp

Company contacts:
Melanie Embery, Marketing Manager, Ryder Systems Ltd, Daisyfield Business Centre, Appleby Street, Blackburn, Lancashire.
T: 01254 291 500 F: 01254 291 504
Website: http://www.rydersystems.com/

This release was published on openPR.