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Online Shared Services Training Course

19 November, London. The Shared Services and Outsourcing Network (SSON) is a Shared Services community with over 35,000 Shared Services professionals. With the successful launch of the first SSON Managed Certification® and Online Learning Program cohort on 1 November 2010, SSON is excited to announce the start of the second cohort on 29 November 2010. This is what professionals have to say about the program...

“This programme allows everyone in the shared services and outsourcing area a unique opportunity to develop their skills and get recognized for developing their own capability. Anyone working in this environment will find benefit. This is a long overdue development," Roy Barden, Executive Director, Novo Altum.

"Launching a Shared Services organization more than a decade ago was a bit like assembling an airplane in mid-air. We ultimately prevailed thanks to knowledge sharing on the part of our fellow practitioners, many of whom which we connected at SSON events. Having now available a formal set of learning materials in a one stop shopping format will provide a great supplement to that traditional approach." Bill Johnson, V.P. Finance Shared Services, Coca-Cola Refreshments Inc.

Attend a Live Demonstration
Want to see what the program is all about? Then register for the next live demonstration 22 November 2010 here! If you can't make this session don't despair, simply email and we can organize a quick one-on-one walkthrough of the program.
The SSON Managed Certification® and Online Learning Program - Shared Services Outsourcing Professional (SSOP) - fills a much-needed gap in the skill level of the current shared services talent pool. Given the trend of staff entering shared services from what is generally a purely functional background, many are finding themselves not well-equipped to provide the value-adding, customer-centric services required by today’s ever more savvy business customers.

In designing this program, SSON has researched skill requirements and core competencies across a range of functions and industries. We have taken advice from some of the leading practitioners in the global marketplace, and are delighted to offer a comprehensive, monitored online program.

Current Skills Assessment
•Each interested party starts with an automated on-line assessment tool, integrated into the program, which highlights key gaps and therefore identifies areas of heightened focus for the purposes of the program. In order to complete the program all areas will need to be covered, but the assessment will highlight the areas of greatest need.
E-Learning Competencies and Modules
•The certification covers 10 areas we have identified as core skills or competencies, eg, customer satisfaction, financial, contracting, quality assurance, etc.
•The program includes a Management Track as well as a Practitioner Track, aligned to the requirements of individuals’ internal roles.
•Upon completion of the program, and having passed tests in each module, participants will acquire the professional accreditation Shared Services Outsourcing Professional (SSOP).
•Certification is valid for two years from date of certification.
•Once two years are passed, the accreditation can be renewed through an online refresher exam, which will include any relevant new learnings that have emerged since the last test was taken. A minimum pass rate will be required and an administrative fee will be due.
•Successful completion of all e-learning modules in a given Competency lead to a final on-line examination.
•A pass rate of 80% applies to all tests. Professional credentials as well, shown through years of experience, formal education, visibility through presentations/whitepapers, etc.
Learner Investment
•Fees charged include access to all e-learning modules in a given competency for one year, as well as access to password-protected, Competency-based message boards, as well as all examination fees. To find out more about the pricing, please contact

NOTE: SSON Premium Members receive an exclusive 10% discount on standard price
To find out more about the SSON managed certification® please contact

The Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.

SSON is your access point to the latest industry news, articles, interviews, presentations, events, research, whitepapers, webinars, jobs PLUS the all NEW Collaborative Research Network.

Shared Services and Outsourcing Network
129 Wilton Road | Victoria | London SW1V 1JZ

Fränzel Schneider
Online Marketing Manager

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