Call Centers Market 2019 Teleperformance, Convergys (Stream), Sykes Enterprises Inc., Transcom, Atento, Arvato, West Corporation, Acticall (Sitel), TeleTech Holdings Inc., Comdata Group, Serco, Concentrix

Call centers are all about customer service and satisfaction. Technology has been the bridging gap between the call the executives and the customers seeking help on myriad topics. Evolving technological trends have been the most influential factor for the growth of this market. In 2018, the global call centers market valued for USD xx million in terms of revenue. It is expected to reach a value of USD xx million with a CAGR of xx% in the forecast period.

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Global call center market is expected to see technological transformation in 2018 thanks to the ever evolving technology. IVR, interactive voice response which is one of the most important element of call center operation will see an upgradation. Artificial intelligence is already playing an important role in this upgradation. Voice recognition, correction and toning will help executives identify customer requirement better and provide precise solutions. New interactive for better and efficient user experience and user interface, provided by the call centers will make communication easier with the customer.

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One of the best technologies introduced recently is cloud computing. The global call center market is surely determined to make right use of this technology for solving customer queries and issues. Thus, technology in all its forms is expected to transform and enhance this industry in the forecast period. North America has been a dominating region for this market in terms of revenue share. But, in the forecast period Asia Pacific looks very promising especially China. Apart from IT serves and consulting, sectors like healthcare, telecom and retail are also becoming dominant players in this industry. This report holds comprehensive information on key players and game changers in this market. Few of the most important companies in the global call center market are Convergys, Serco, Alliance Data Systems and ATOS among others.

Market Segment by Companies, this report covers
Teleperformance,
Convergys (Stream),
Sykes Enterprises Inc.,
Transcom, Atento,
Arvato,
West Corporation,
Acticall (Sitel),
TeleTech Holdings Inc.,
Comdata Group,
Serco,
Concentrix,

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

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Market Segment by Type, covers
Cloud
On-premises

Market Segment by Applications, can be divided into
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Government
Retail
Others

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