Press release
Customer Care BPO Market 2019-2023: By Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata
Customer Care BPO Market
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
• Teleperformance
• Concentrix (Convergys)
• Alorica
• Atento
• Acticall (Sitel)
• Arvato
• Sykes Enterprises
• TeleTech Holdings
• Transcom
• Serco
• HKT Teleservices
• Comdata
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Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2023 in section 10.7.
• On-Premise CCO
• Cloud-based CCO
Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2023 in section 10.8.
• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others
Table of Content
1 Scope of the Report
2 Executive Summary
3 Global Customer Care BPO by Players
4 Customer Care BPO by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Customer Care BPO Market Forecast
11 Key Players Analysis
11.1 Teleperformance
11.1.1 Company Details
11.1.2 Customer Care BPO Product Offered
11.1.3 Teleperformance Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Teleperformance News
11.2 Concentrix (Convergys)
11.2.1 Company Details
11.2.2 Customer Care BPO Product Offered
11.2.3 Concentrix (Convergys) Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Concentrix (Convergys) News
11.3 Alorica
11.3.1 Company Details
11.3.2 Customer Care BPO Product Offered
11.3.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Alorica News
11.4 Atento
11.4.1 Company Details
11.4.2 Customer Care BPO Product Offered
11.4.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Atento News
11.5 Acticall (Sitel)
11.5.1 Company Details
11.5.2 Customer Care BPO Product Offered
11.5.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 Acticall (Sitel) News
11.6 Arvato
11.6.1 Company Details
11.6.2 Customer Care BPO Product Offered
11.6.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.6.4 Main Business Overview
11.6.5 Arvato News
11.7 Sykes Enterprises
11.7.1 Company Details
11.7.2 Customer Care BPO Product Offered
11.7.3 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2016-2018)
11.7.4 Main Business Overview
11.7.5 Sykes Enterprises News
...Continued
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