Front Office BPO Services Market 2019 - Analysis Covers Top 10 Key Players Xerox, HP, Convergys, Sitel, IBM, Williams Lea & Ricoh

Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centres, and telemarketing. The front office BPO services also include document management services such as accounting and finance.

On the basis of service, revenues from front office BPO services for document management are expected to witness a healthy increase, to account for over one-third share of the market throughout the forecast period.

In 2018, the global Front Office BPO Services market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Front Office BPO Services status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Front Office BPO Services development in United States, Europe and China.

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The key players covered in this study

Xerox

HP

Convergys

Sitel

IBM

Williams Lea

Ricoh

Atento

Alliance Data Systems

TeleTech

Market segment by Type, the product can be split into

Customer Management Service

Document Management Service

Market segment by Application, split into

BFSI

Manufacturing

Healthcare & Pharmaceuticals

Retail & Consumer Goods

IT & Telecommunication

Aerospace & Defense

Others

Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Central & South America

The study objectives of this report are:

To analyze global Front Office BPO Services status, future forecast, growth opportunity, key market and key players.

To present the Front Office BPO Services development in United States, Europe and China.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.

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In this study, the years considered to estimate the market size of Front Office BPO Services are as follows:

History Year: 2014-2018

Base Year: 2018

Estimated Year: 2019

Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered. 

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