01-10-2019 05:14 PM CET - Business, Economy, Finances, Banking & Insurance

Customer Care BPO Market Analysis by Major Players : Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata

Press release from: Orbis Research
Customer Care BPO
Customer Care BPO

Orbis Research has announced the addition of the “Global Customer Care BPO Market Size, Status and Forecast 2018-2025” to store by company, by country, and by application/type for the competitive landscape analysis.

The global Customer Care BPO market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

Request a PDF Sample of this Global Customer Care BPO Market Report at: www.orbisresearch.com/contacts/request-sample/2375141

In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.

This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China.

Browse Complete Global Customer Care BPO Market Report at: www.orbisresearch.com/reports/index/global-customer-care-...

The key players covered in this study
Concentrix (Convergys)
Acticall (Sitel)
Sykes Enterprises
TeleTech Holdings
HKT Teleservices

Market segment by Type, the product can be split into
On-Premise CCO
Cloud-based CCO

Market segment by Application, split into
Telecom & IT
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods

Market segment by Regions/Countries, this report covers
United States
Southeast Asia
Central & South America

The study objectives of this report are:
To analyze global Customer Care BPO status, future forecast, growth opportunity, key market and key players.
To present the Customer Care BPO development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Care BPO are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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