Business Process Outsourcing (BPO) Global Market 2018: Key Players – Accenture, Cognizant, Genpact, IBM, TCS, HP, Tech Mahindra, Capgemini, Wipro

This report focuses on the global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Business Process Outsourcing (BPO) development in United States, Europe and China.

Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
In 2017, the global Business Process Outsourcing (BPO) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Minacs
Infosys
Mu Sigma
Aegis

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Market segment by Type, the product can be split into
HR
Procurement
F&A
Customer Care
Logistics
Sales & Marketing
Training
Product Engineering

Market segment by Application, split into
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players.
To present the Business Process Outsourcing (BPO) development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Business Process Outsourcing (BPO) Market Size Growth Rate by Type (2013-2025)
1.4.2 HR
1.4.3 Procurement
1.4.4 F&A
1.4.5 Customer Care
1.4.6 Logistics
1.4.7 Sales & Marketing
1.4.8 Training
1.4.9 Product Engineering
1.5 Market by Application
1.5.1 Global Business Process Outsourcing (BPO) Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Manufacturing
1.5.4 Healthcare
1.5.5 Retail
1.5.6 Telecom
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Business Process Outsourcing (BPO) Market Size
2.2 Business Process Outsourcing (BPO) Growth Trends by Regions
2.2.1 Business Process Outsourcing (BPO) Market Size by Regions (2013-2025)
2.2.2 Business Process Outsourcing (BPO) Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Business Process Outsourcing (BPO) Market Size by Manufacturers
3.1.1 Global Business Process Outsourcing (BPO) Revenue by Manufacturers (2013-2018)
3.1.2 Global Business Process Outsourcing (BPO) Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Business Process Outsourcing (BPO) Market Concentration Ratio (CR5 and HHI)
3.2 Business Process Outsourcing (BPO) Key Players Head office and Area Served
3.3 Key Players Business Process Outsourcing (BPO) Product/Solution/Service
3.4 Date of Enter into Business Process Outsourcing (BPO) Market
3.5 Mergers & Acquisitions, Expansion Plans

………….

12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 Business Process Outsourcing (BPO) Introduction
12.1.4 Accenture Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.1.5 Accenture Recent Development
12.2 Cognizant
12.2.1 Cognizant Company Details
12.2.2 Company Description and Business Overview
12.2.3 Business Process Outsourcing (BPO) Introduction
12.2.4 Cognizant Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.2.5 Cognizant Recent Development
12.3 Genpact
12.3.1 Genpact Company Details
12.3.2 Company Description and Business Overview
12.3.3 Business Process Outsourcing (BPO) Introduction
12.3.4 Genpact Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.3.5 Genpact Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 Business Process Outsourcing (BPO) Introduction
12.4.4 IBM Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.4.5 IBM Recent Development
12.5 TCS
12.5.1 TCS Company Details
12.5.2 Company Description and Business Overview
12.5.3 Business Process Outsourcing (BPO) Introduction
12.5.4 TCS Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.5.5 TCS Recent Development
12.6 HP
12.6.1 HP Company Details
12.6.2 Company Description and Business Overview
12.6.3 Business Process Outsourcing (BPO) Introduction
12.6.4 HP Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.6.5 HP Recent Development
12.7 Tech Mahindra
12.7.1 Tech Mahindra Company Details
12.7.2 Company Description and Business Overview
12.7.3 Business Process Outsourcing (BPO) Introduction
12.7.4 Tech Mahindra Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.7.5 Tech Mahindra Recent Development
12.8 Capgemini
12.8.1 Capgemini Company Details
12.8.2 Company Description and Business Overview
12.8.3 Business Process Outsourcing (BPO) Introduction
12.8.4 Capgemini Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.8.5 Capgemini Recent Development
12.9 Wipro
12.9.1 Wipro Company Details
12.9.2 Company Description and Business Overview
12.9.3 Business Process Outsourcing (BPO) Introduction
12.9.4 Wipro Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.9.5 Wipro Recent Development
12.10 EXL
12.10.1 EXL Company Details
12.10.2 Company Description and Business Overview
12.10.3 Business Process Outsourcing (BPO) Introduction
12.10.4 EXL Revenue in Business Process Outsourcing (BPO) Business (2013-2018)
12.10.5 EXL Recent Development
12.11 NTT DATA(Dell)
12.12 WNS Global
12.13 Minacs
12.14 Infosys
12.15 Mu Sigma
12.16 Aegis

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

……Continued

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