Customer Self-Service Software Market Projected to reach 9.38 $ Billion by 2021| Key players include Microsoft Corporation, Nuance Communications, Oracle Corporation, SAP SE, and Salesforce.com

According to recent research "Customer Self-Service Software Market by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, and Social Media and Community Self-Service), Service, Deployment Type, Vertical, and Region - Global Forecast to 2021", The customer self-service (CSS) software market size is expected to grow from USD 4.33 Billion in 2016 to USD 9.38 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 16.7% during the forecast period.

Browse 81 market data tables and 53 figures spread through 155 pages and in-depth TOC on “Customer Self-Service Software Market"
https://www.marketsandmarkets.com/Market-Reports/customer-self-service-software-market-212836723.html?utm_source=OpenPR
Early buyers will receive 10% customization on this report.

The major drivers of this market include increasing need among the companies to improve their overall customer experience, increasing availability of various customer touchpoints, and beneficial features of self-service technologies such as increase in productivity and reduction in operational costs.

Social Media & Community Self-Service is expected to be the most promising solution during the forecast period

The social media & community self-service solution is projected to grow at the highest CAGR during the forecast period. The social media is an apt platform through which the companies can better connect with their customers, create a better brand value, and also analyze the perception about their offerings among the customers. The peer-to-peer support community software helps in engaging, supporting, and managing the online customer community by identifying their issues and resolving them instantly.

Professional Services is expected to hold major market share during the forecast period

Professional services commands the major share of the customer self-service software services. Professional services comprise services such as planning, designing, and integration, implementation, deployment, consulting, and training and support services necessary for successful implementation and support of customer self-service platform or solution. Since the concept of customer self-service is still gaining traction and is in implementation phase, thus the professional services commands the bulk of the market share.

Download PDF Brochure@ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=212836723&utm_source=OpenPR

North America contributes the maximum market share in the customer self-service software market

North America is expected to hold the largest market share and dominate the customer self-service software market in 2016, due to the increased social media penetration, presence of almost all the major self-service software vendors, and higher cloud-based deployment of self-service solutions. APAC is estimated to grow at the highest rate during the forecast period as the organizations in this region are rapidly adopting mobile self-service solutions to meet the demands of the dynamic customer base. Better economic growth, young population, and cloud-based solutions for SMEs, are other factors responsible for the rapid growth of customer self-service software market in this region.

The major vendors covered in the customer self-service software market for the study are Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Aspect Software, Avaya, Inc., BMC Software, Verint Systems, Inc., and Zendesk, Inc.

Microsoft Corporation adopted the strategies of partnerships, collaborations, alliances, acquisitions, and new product launches. In January 2017, Microsoft acquired Parature, a cloud-based customer engagement solutions provider, for USD 100 million to incorporate CSS capabilities in the Microsoft Dynamics CRM suite and help the organizations in delivering amazing customer experiences.

Nuance Communications Inc. adopted the strategies of partnerships & collaborations, acquisitions, new product launches, and business expansions. In August 2016, Nuance Communications, Inc. partnered with IP Australia to deploy its Nina virtual assistant technology on their website, which is expected to help IP’s customers in registering the trade marks, thus simplifying interactions, resolving customer inquiries, and ultimately improving the overall customer service.

Request Sample@ https://www.marketsandmarkets.com/requestsampleNew.asp?id=212836723&utm_source=OpenPR

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets’s flagship competitive intelligence and market research platform, "Knowledgestore" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets

Mr. Shelly Singh
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441
newsletter@marketsandmarkets.com

This release was published on openPR.