Operations & Business Support System (OSS/BSS) Market worth over $50bn by 2024 – Top Key Players are Accenture, Cisco, Amdocs, IBM, Infosys, Nokia, BMC Software, CA Technologies, Hewlett Packard Enterprise Oracle, Tata Consultancy Services (TCS), and Te

The OSS/BSS market in Europe is projected to grow at a CAGR of over 8% from 2018 to 2024. The market growth is attributed to investments by the government and several private companies for the development of the telecom sector. For instance, in July 2017, the German government granted approximately USD 1 billion worth of subsidies for high-speed and fiber-based telecom networks, accelerating the digital transformation in the country. The telecom companies in the region are also taking many efforts for the commercialization of the 5G technology, thereby increasing the demand for updated OSS/BSS systems for delivering an enhanced user experience to its customers. As the 5G networks will bring broadband equivalent network speeds over the mobile network, the operators must replace their legacy OSS/BSS systems to enable cross business cooperation, accelerate the service delivery, and improve the ability to handle the complex systems.

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Some of the key players operating in the OSS/BSS market are Accenture, Agile Network Systems, BMC, Amdocs, CA Technologies, Cisco, Comarch, CSG Systems, Ericsson, HPE, Huawei, IBM, Infosys, Netcracker, Nokia, Oracle, Redknee, Subex Limited, Tata Consultancy Services (TCS), and Tech Mahindra.

OSS platforms are mainly concerned with the business processes that enable the interaction with customers. As each vendor can supply their own Element Management Systems (EMS) or Network Element Manager (NEM), the OSS applications are designed run on multiple vendors? devices, ensuring consistency and streamline network management. On the other side, he BSS platforms help businesses support applications to introduce new revenue-generating services and to provide the capability for dealing with customers and processes such as taking orders, processing bills, and collecting payments. An integrated OSS/BSS platform enables CSPs to transform their inflexible operational infrastructure into agile systems.

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The OSS solutions segment held a majority share accounting for nearly 50% of the OSS/BSS market in 2017 and is expected to hold a dominant share throughout the forecast timeline. The growing need among telecom service providers to outsource the operation support services is the primary factor driving the market. In this segment, the inventory management segment is estimated to hold a major share of over 40% by 2024 due to the increased demand for the automated inventory management solutions among telecom service providers. The communication network is evolving rapidly into more complex service platforms with multi-vendor systems and layered technologies. This is encouraging network operators to deploy more flexible and reliable systems to maintain and manage the network configuration.

As per the deployment model, the on-premise segment is expected to dominate the overall OSS/BSS market with a share of over 63% in 2024. The growth of the market is attributed to the robust functionality and superior data security provided by the deployment model. Since the software used is licensed and the entire instance of software remains within an organization’s premises, there is more control in terms of security. The on-premise system also offers organizations with the more control over the implementation process. As a result, organizations can customize their systems as per their requirements.

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Large enterprises dominated the OSS/BSS market with a share of more than 70% in 2017. The growth of the segment is credited to the need among various enterprises to effectively manage their widespread network components and the need to increase the operational performance.

Many of the major communication service providers also offer their OSS/BSS solutions to allow telecom operators to achieve the highest level of adaptability, speed, and efficiency for addressing the challenges of digital transformation. These companies engage in strategic partnerships and collaborations with software providers to combine their collective expertise in software development and communication services.

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Outsourced Customer Care Services Market Size By Service (CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction), Industry Analysis Report, Regional Outlook (U.S., Canada, Germany, UK, France, Italy, Czech Republic, Poland, Spain, China, India, Japan, Philippines, Australia, Mexico, Brazil, South Africa), Growth Potential, Price Trends, Competitive Market Share & Forecast, 2017 – 2024

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