Technical Support Outsourcing Market 2018 Global Analysis By Key Players - Accenture, Collabera, Genpact, HCL Technologies

ReportsWeb Adds “Global Technical Support Outsourcing Market” offers an up-to-date analysis of the Market with regards to the innovations, current competitive landscape and latest trends and drivers, to provide new predictions for the forecast period.

Global Technical Support Outsourcing Market Size Status and Forecast 2018-2025

This report focuses on the global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Technical Support Outsourcing development in United States, Europe and China.

Technical support outsourcing provides technical support services across various 'business to business' and 'business to customer' segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.

Get Sample Copy Of this report:  https://www.reportsweb.com/inquiry&RW00012202247/sample

Companies Profiled in this report includes: Accenture, Collabera, Genpact, HCL Technologies, Infosys

The key factor challenging technical support outsourcing services is the loss of quality control on company's technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.

APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size.

Market segment by Type, the product can be split into

Pre-Sales Support Service

Post-Sale Support Service

Managed Technical Support Service

Enterprise Technical Helpdesk Services

Market segment by Application, split into

Information Technology

Finance

Human Capital

Production & Manufacturing

Telecommunication

Automotive

Energy & Utilities

Education

Media & Entertainment

Get Discount of this report: https://www.reportsweb.com/inquiry&RW00012202247/discount

The study objectives of this report are:

To analyze global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Technical Support Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

Table of Content:

1 Report Overview

2 Global Growth Trends

3 Market Share by Key Players

4 Breakdown Data by Type and Application

5 United States

6 Europe

7 China

8 Japan

9 Southeast Asia

10 India

11 Central & South America

12 International Players Profiles

12.1 Accenture

12.1.1 Accenture Company Details

12.1.2 Company Description and Business Overview

12.1.3 Technical Support Outsourcing Introduction

12.1.4 Accenture Revenue in Technical Support Outsourcing Business (2013-2018)

12.1.5 Accenture Recent Development

12.2 Collabera

12.2.1 Collabera Company Details

12.2.2 Company Description and Business Overview

12.2.3 Technical Support Outsourcing Introduction

12.2.4 Collabera Revenue in Technical Support Outsourcing Business (2013-2018)

12.2.5 Collabera Recent Development

12.3 Genpact

12.3.1 Genpact Company Details

12.3.2 Company Description and Business Overview

12.3.3 Technical Support Outsourcing Introduction

12.3.4 Genpact Revenue in Technical Support Outsourcing Business (2013-2018)

12.3.5 Genpact Recent Development

12.4 HCL Technologies

Complete Report: https://www.reportsweb.com/buy&RW00012202247/buy/3900

Contact Info:
Name: Sameer Joshi
Email: sales@reportsweb.com
Company Name: ReportsWeb
Website: Reportsweb.com

Phone: +1-646-491-9876

Request for Customization:

Any special requirements about this report, please let us know and we can provide custom report.

About ReportsWeb:                   

ReportsWeb.com is a one stop shop of Market research reports and solutions to various companies across the globe. We help our clients in their decision support system by helping them choose most relevant and cost effective research reports and solutions from various publishers. We provide best in class customer service and our customer support team is always available to help you on your research queries.

533, 5th floor, Amanora Township,
Amanora Chambers, East Block,
Kharadi Road, Hadapsar, Pune-411028

This release was published on openPR.