Global Service Desk Solutions Market Analysis 2018 | Growth by Top Companies: Samanage, Freshservice, ManageEngine ServiceDesk, JIRA Service Desk, Zendesk, Track-It!, BMC Remedy 9, Cherwell IT Service Management, Agiloft, Re:Desk

Nov 2018, New York USA - Service desk software solutions are computer programs that make the service desk function more efficient and effective. A service desk — a call center, contact center, or help desk — is a single point of contact for all users’ IT requests and requirements.
Over the next five years, Research Reports Inc. projects that Service Desk Solutions will register a xx% CAGR in terms of revenue, reach US$ xx million by 2023, from US$ xx million in 2017.

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In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key manufacturers and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

The Major players reported in the market include
• Samanage
• Freshservice
• ManageEngine ServiceDesk
• JIRA Service Desk
• Zendesk
• Track-It!
• BMC Remedy 9
• Cherwell IT Service Management
• Agiloft
• Re:Desk
• ServiceNow
• GoToAssist
• Spiceworks
• EasyVista
• Wolken

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Segmentation by product type:
• Cloud based
• On Premise
Segmentation by application:
• Healthcare
• IT support
• Education
• Others

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Table of Contents
Table of Contents
2018-2023 Global Service Desk Solutions Market Report (Status and Outlook)
1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Service Desk Solutions Market Size 2013-2023
2.1.2 Service Desk Solutions Market Size CAGR by Region
2.2 Service Desk Solutions Segment by Type
2.2.1 Cloud based
2.2.2 On Premise
2.3 Service Desk Solutions Market Size by Type
2.3.1 Global Service Desk Solutions Market Size Market Share by Type (2013-2018)
2.3.2 Global Service Desk Solutions Market Size Growth Rate by Type (2013-2018)
2.4 Service Desk Solutions Segment by Application
2.4.1 Healthcare
2.4.2 IT support
2.4.3 Education
2.4.4 Others
2.5 Service Desk Solutions Market Size by Application
2.5.1 Global Service Desk Solutions Market Size Market Share by Application (2013-2018)
2.5.2 Global Service Desk Solutions Market Size Growth Rate by Application (2013-2018)
3 Global Service Desk Solutions by Players
3.1 Global Service Desk Solutions Market Size Market Share by Players
3.1.1 Global Service Desk Solutions Market Size by Players (2016-2018)
3.1.2 Global Service Desk Solutions Market Size Market Share by Players (2016-2018)
3.2 Global Service Desk Solutions Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Service Desk Solutions by Regions
4.1 Service Desk Solutions Market Size by Regions
4.2 Americas Service Desk Solutions Market Size Growth
4.3 APAC Service Desk Solutions Market Size Growth
4.4 Europe Service Desk Solutions Market Size Growth
4.5 Middle East & Africa Service Desk Solutions Market Size Growth

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